Customer Success Manager

Archel; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Archel AI Ltd, a UK-based AI and automation provider for owner-run local businesses, seeks an onboarding coordinator to guide new clients from signup to live setup. You’ll run onboarding calls, chase client-gated items (listing access, domain settings, customer lists, messaging setup), and ensure AI-drafted monthly summaries are ready for review and delivery.

You’ll monitor client activity, spot rising risk of churn, request referrals and reviews, and document onboarding blockers to help the

Job description

A client signs up, fills in one form, and our AI builds most of their setup before anyone speaks to them. Your job is everything that still needs a person: the onboarding call, chasing the things only the client can do (Google listing access, domain settings, their customer list), checking the first review requests have gone out, and the short monthly summary that tells them what happened.

Archel is a small, early-stage company that installs and runs AI and automation for owner-run UK local businesses: roofers, flooring shops, kitchen fitters, garages, clinics. Reviews, missed-call text-back, follow-up, Google listings, websites. One founder, a lot of AI, and a client list that is growing. Everything we do is built to use AI first and people where people make the difference.

You will: Run onboarding calls with new clients and get the client-gated items done: listing access, domain, customer list, messaging setup; Check every new account before it goes live: review requests, missed-call text-back, follow-up, website; Review the AI-drafted monthly summary for each client, correct it, and send it; Spot clients going quiet or results slipping and act before they cancel; Ask happy clients for referrals, reviews and short testimonials; Write down what stalls onboarding and work with the founder to automate it.

You are: Good with small business owners: patient, plain-spoken, not precious; Organised. You can run twenty client accounts from a pipeline and a checklist; Comfortable in a CRM and willing to learn ours properly; Able to read a Google listing, a review flow and a website and tell whether they are working; Happy to let AI do the drafting while you do the judging.