Customer Success Manager

Faith Recruitment Ltd; Farnham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Pension contribution

Team events

Job summary

Faith Recruitment Ltd is seeking a Customer Success Manager for our Farnham office. The role is office-based and requires own transport to reach the site. You will manage key client accounts, coordinate projects from enquiry through delivery, and maintain CRM records.

Collaboration with sales, operations and leadership is essential to drive improvements and ensure client satisfaction. Salary ranges from £40,000 to £55,000 with an annual bonus, 25 days holiday (plus birthday off), pension

Qualifications

• 3+ years' experience in customer success, account management, client services or project coordination.
• Excellent communication and organisational skills.
• Confident managing multiple priorities and stakeholders.
• Experience using CRM systems.
• Proactive, commercially aware and solutions-focused.

Responsibilities

• Manage key client accounts and stakeholder relationships.
• Coordinate projects from enquiry through to delivery.
• Organise meetings, events and client communications.
• Maintain CRM records and reporting.
• Work closely with sales, operations and leadership teams.
• Identify and implement process improvements.

Skills

Customer Success

Account Management

Project Coordination

CRM Systems

Stakeholder Management

Communication

Job description

Customer Success Manager

Farnham office based (Must have own transport)

Up to £55,000 DOE + Annual Bonus

Key Responsibilities

• Manage key client accounts and stakeholder relationships.
• Coordinate projects from enquiry through to delivery.
• Organise meetings, events and client communications.
• Maintain CRM records and reporting.
• Work closely with sales, operations and leadership teams.
• Identify and implement process improvements.

About You

• 3+ years' experience in customer success, account management, client services or project coordination.
• Excellent communication and organisational skills.
• Confident managing multiple priorities and stakeholders.
• Experience using CRM systems.
• Proactive, commercially aware and solutions-focused.

What's on Offer

• £40,000-£55,000 salary
• Annual performance bonus
• 25 days holiday plus birthday off
• Pension contribution
• Team events and social activities
• Opportunity to make a genuine impact within a growing business