Customer Success Manager

LiveBuzz; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

LiveBuzz seeks a dedicated team member to provide support for online exhibitor manuals and marketplaces. Responsibilities include managing queries, setting up manuals, and collaborating with event organizers. Ideal candidates will have strong communication skills, attention to detail, and familiarity with admin tools like Zendesk and Excel. This full-time position is based in Coventry, offering an exciting opportunity within a growing company.

Qualifications

• Strong written and verbal English communication.
• Ability to manage workload effectively and prioritize tasks.
• Familiarity with admin software like Zendesk and Microsoft Office.

Responsibilities

• Respond to and manage daily queries from exhibitors and suppliers.
• Assist with configuring event manuals and online marketplaces.
• Monitor and respond to inquiries via Zendesk.

Skills

Written and verbal communication

Attention to detail

Organizational skills

Team player

Ability to prioritize tasks

Tools

Zendesk

Microsoft Office

Excel

Job description

Join our dynamic team and be at the forefront of supporting cutting-edge online exhibitor manuals and marketplaces for events across the UK and around the world. You'll play a key role in answering Zendesk queries and driving success within LiveBuzz's renowned online manual delivery team.

Key Responsibilities:

• Exhibitor & Supplier Communication:
  Respond to and manage daily queries from exhibitors and suppliers, providing accurate information and ensuring high-quality service.
• Manual & Marketplace Setup:
  Assist with configuring and maintaining event manuals and online marketplaces, ensuring timely setup and accurate data entry.
• Liaising with Event Organizers:
  Collaborate with event organizers to understand requirements, share updates, and ensure alignment for successful event delivery.
• Task Management:
  Create, assign, and track tasks using ClickUp to maintain workflow visibility and meet deadlines.
• Customer Support:
  Monitor and respond to inquiries via Zendesk, maintaining clear records and escalating issues as needed.

What makes you the perfect fit?

• A good standard of written and verbal English communication.
• Strong attention to detail.
• Ability to manage workload and prioritize tasks effectively.
• Good team player.
• Excellent organizational skills.
• Familiarity with admin software like Zendesk, Microsoft Office, Excel, etc.
• Understanding of the pressures of deadlines and balancing internal and external expectations.
• Knowledge of exhibitions and conferences is desirable but not essential.

This is a full-time role based in our Coventry office.

If you believe you have what it takes to excel in this exciting role, we'd love to hear from you! Please send your CV and a brief explanation of why you're the perfect fit to [emailprotected].

Previous applicants need not apply.

About LiveBuzz:

LiveBuzz is an award-winning provider of Event Registration, Event Websites, and Event Staffing. Recently acquired by SeeTickets, LiveBuzz is well-positioned for growth and offers an exciting career opportunity for the right candidate.