Customer Success Manager

Nesuna Group Limited; United States; Remote; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Success Manager to enhance customer satisfaction and loyalty. This role is pivotal in delivering exceptional service, addressing customer inquiries, and resolving issues effectively. You'll collaborate with various teams to streamline processes and proactively identify potential challenges. Join a dynamic remote team that values service excellence and fosters a supportive environment. If you are ambitious and eager to contribute to a reputable company, this opportunity is perfect for you!

Qualifications

• Proven experience in a customer support role with excellent communication skills.
• Ability to handle difficult situations and maintain composure under pressure.

Responsibilities

• Answer customer enquiries promptly via phone, email, and social media.
• Resolve product or service issues and maintain high product knowledge.

Skills

Customer Support Experience

Communication Skills

Interpersonal Skills

Problem-Solving Skills

CRM Software Proficiency

Tools

CRM Software

Job description

Job Title: Customer Success Manager

Location: Fully Remote - Induction and product training is on site in Ollerton, Nottinghamshire

Salary: £25,000 per annum

Job Type: Full-Time

Working Hours: Monday to Friday, 9am to 5pm

About Us:

Nesuna Group Limited is a growing conglomerate of businesses specialising in fulfilment, warehouse, and logistics. Our brands include Potters House, The Christian Shop, Dalit Goods Co, Scamp Publishing, Tearfund Christmas Cards, and Support a Charity. We pride ourselves on our service-focused approach and our never-stand-still attitude.

Job Description:

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty.

Responsibilities:

1. Answering customer enquiries promptly via phone, email, and social media.
2. Resolving product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
3. Maintaining a high level of product knowledge to provide accurate information to customers.
4. Working closely with other teams to streamline processes and improve the overall customer experience.
5. Proactively identifying potential issues and working towards preventive measures.

Qualifications:

1. Proven experience in a customer support role.
2. Excellent communication and interpersonal skills.
3. Ability to handle difficult situations and maintain composure under pressure.
4. Proficiency in using CRM software and other customer support tools.
5. High level of professionalism and strong problem-solving skills.

How to Apply:

If you are an ambitious individual looking for a rewarding role within a reputable company, we would love to hear from you. To apply, please attach your CV, along with your contact details and a cover letter below. Be bold, promote yourself and your experience! Please note that only applicants who have been shortlisted will be contacted.

Nesuna Group Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that applicants must be eligible to work in the UK.