Member Success Coordinator

INJOY Stewardship Solutions; South Carolina; Remote; USD 25,000 - 62,000; Part time

Job summary

INJOY Stewardship Solutions is seeking a detail-oriented Member Success Coordinator to enhance the experience of members in their Fully Funded Life membership program. This part-time position involves onboarding, member engagement, and administrative support, aimed at promoting financial success and community involvement.

Qualifications

• 1–3 years' experience in customer service, project coordination, or administrative support.
• A personal passion for biblical financial principles and helping others succeed financially.
• Competence with online communication tools.

Responsibilities

• Guide and manage the onboarding process for memberships.
• Serve as the main point of contact for member questions and support.
• Track and report engagement metrics for community activities.

Skills

Communication

Organizational

Relationship Building

Attention to Detail

Education

High school diploma or higher

Tools

Microsoft Office Suite

Job description

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Creative | Self Motivated | Data Specialist | Relationship Builder | Meticulous | Gatherer

We’re looking for a proactive, detail-orientedMember Success Coordinatorto support the personal finance division of INJOY Stewardship Solutions. This role plays a vital part in ensuring both individual members and group sponsored members have a smooth and impactful experience through ourFully Funded Lifemembership program.

You’ll coordinate behind-the-scenes production, support member onboarding, and fuel member engagement through intentional communication and community-building initiatives. You’ll also help manage our coaching logistics and champion member success across the member journey, from their very first welcome to their long-term success stories.

This part-time role is perfect for someone who thrives in a fast-paced, mission-driven environment and has a heart for helping people win with money.

KEY RESPONSIBILITIES

Member Success

• Guide and manage the onboarding process for individual and group sponsored Fully Funded Life memberships
• Serve as the main point of contact for member questions, renewals, and support
• Monitor engagement, identify areas for improvement, and proactively reach out to at-risk or inactive members

Content & Product Support

• Maintain production schedules and content calendars for financial courses and resources
• Coordinate product and course launches, including uploading course materials and submitting creative/marketing requests
• Collaborate with the marketing team to ensure plans align with upcoming launches and promotions

Community Engagement

• Champion online community interactions to increase member involvement and provide value
• Post weekly prompts, videos, tips, and updates
• Moderate discussions and promote engagement
• Track and report engagement metrics
• Produce monthly newsletters for members and partner churches/businesses

Coaching Administration

• Schedule and support financial coaching sessions within the membership
• Ensure documentation and follow-up from coaching sessions is completed
• Handle administrative needs for the coaching team

Additional Responsibilities

• Assist with ongoing development of new courses and resources
• Support church onboarding and partnerships with basic admin and communication follow-up
• Contribute to team meetings and continuous improvement projects
• Perform other duties as assigned

MEASURES OF SUCCESS

• Growth in Fully Funded Life engagement metrics (logins, forum posts, video views)
• High member satisfaction and retention
• Strong onboarding experience for churches and individuals
• Open and click-through rates for newsletters and key communications

QUALIFICATIONS

Required:

• High school diploma or higher
• 1–3 years' experience in customer service, project coordination, or administrative support
• Excellent communication, organizational, and relationship-building skills
• A personal passion for biblical financial principles and helping others succeed financially
• Competence with Microsoft Office Suite and online communication tools

Preferred:

• Experience in a church leadership or volunteer role
• Familiarity with church management and church culture
• Knowledge of CRM systems like HubSpot, Infusionsoft, or Salesforce

JOB SNAPSHOT

• Employment Type:Part-time
• Location:Remote (some travel, approx. 3–5 days/year)
• Education:High school diploma required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

• Industries

  Religious Institutions

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