Customer Success Manager

Hubexo; Bournemouth; Hybrid; GBP 47,000 - 57,000; Full time

Benefits offered by this job

Hybrid work model

Performance-based bonus

Job summary

Glenigan in Bournemouth is seeking a Customer Success Manager to protect renewal value and maximise customer outcomes in a busy portfolio. You’ll own 200+ subscribers, conduct regular outreach, run online meetings, and deliver training to help customers derive more value from Glenigan’s intelligence.

The role requires building credibility, managing priorities, and driving commercial conversations with confidence in a hybrid work setup.

Qualifications

• Experience in Customer Success or Account Management.
• Ability to build credibility with customers and understand their needs.
• Comfort with data-driven engagement and renewal discussions.

Responsibilities

• Speak regularly with users and decision-makers across your portfolio.
• Run online meetings to understand customer goals and priorities.
• Deliver focused demos and training to help customers use Glenigan better.
• Use engagement data to decide where your attention is needed.
• Spot risk early and act before renewal becomes a problem.
• Recognise opportunities for further value and pass to Account Management.
• Keep customer activity, risk and opportunity in Salesforce accurate.

Skills

Customer success

Account management

SaaS experience

Renewal management

Tools

Salesforce

Job description

Help your customers find what’s worth building next.

Customer Success Manager – Glenigan

Bournemouth, Holdenhurst Road

Hybrid working: 3 days per week in office, 2 days from home

Salary: Basic + commission, realistic OTE £52,000

Monday to Friday, 9:00am to 5:30pm

Glenigan turns construction project information into sales intelligence, helping businesses find leads, identify the right opportunities and build stronger sales pipelines.

As our Customer Success Manager, you’ll help customers get the most from that intelligence.

You’ll own a portfolio of more than 200 subscribers. That means understanding what each customer is trying to achieve, showing them where Glenigan can help and staying close enough to spot when value starts to drop.

There’s a commercial expectation here too.

You’ll need to protect renewal value, recognise risk early and be comfortable having confident conversations when there is more we can do for a customer.

This is a busy role.

You’ll manage more than 200 subscribers, make regular outbound contact and decide where your time can make the biggest difference.

What you’ll be doing

• Speak regularly with users and decision‑makers across your portfolio
• Run online meetings to understand customer goals and priorities
• Deliver focused demos and training that help customers use Glenigan better
• Use engagement data to decide where your attention is needed
• Spot risk early and act before renewal becomes a problem
• Recognise genuine opportunities for further value, then pass them to Account Management
• Keep customer activity, risk and opportunity accurate in Salesforce

What we’re looking for

You may already work in Customer Success or Account Management.

You could also be coming from retention, inside sales or another commercially focused customer role.

What matters is whether you know how to keep customers engaged, recognise when something isn’t working and do something about it.

What important here is your ability to build credibility with customers, understand what matters to them, spot when an account needs attention, use the data to decide what to do next, handle your commercial conversations with confidence,manage competing priorities across a busy portfolio

SaaS or subscription experience would be useful. Construction experience would help, but it isn’t essential.

What matters most is that you take responsibility for outcomes, not only activity.

Why Glenigan?

Your customers are using Glenigan to find the projects, leads and opportunities that can feed their sales pipeline.

Your role is to make sure that intelligence keeps delivering value.

You’ll have real ownership of your portfolio, clear commercial accountability and the opportunity to build deeper Customer Success experience in a subscription business.

Realistic OTE £52,000.

If you know how to keep customers close, make value visible and recognise when a relationship can go further, this could be worth a closer look.