Customer Success & Logistics Coordinator

Jobs.co.uk; Redditch; On-site; GBP 26,000 - 32,000; Full time

Job summary

Pertemps Redditch Commercial is seeking a full-time Customer Service & Operations Coordinator based in Redditch. You will support clients, handle orders, arrange shipments, and help keep daily operations running smoothly across the business.

The role requires strong communication, organisation, and attention to detail, with the confidence to build relationships and take ownership of tasks. Salary £26,000 to £32,000 depending on experience.

Qualifications

• Previous experience in a customer service, sales support, operations, or administrative role.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• Confident working with customers, suppliers, and internal stakeholders.
• Good IT skills, including Microsoft Office applications.
• High attention to detail and accuracy.
• A positive and flexible approach to work.
• Ability to work independently whilst also contributing as part of a team.

Responsibilities

• Managing customer enquiries via telephone and email, providing a professional and efficient service.
• Processing customer orders and ensuring information is entered accurately onto internal systems.
• Producing invoices and supporting the order fulfilment process.
• Keeping customers informed on lead times, deliveries, and order progress.
• Arranging and coordinating UK and international shipments.
• Preparing shipping documentation and liaising with freight providers.
• Raising purchase orders and communicating with suppliers regarding stock availability and delivery schedules.
• Supporting stock management activities and maintaining accurate records.
• Handling product returns and warranty-related administration.
• Updating CRM systems and maintaining customer records.
• Producing operational reports and assisting with general administrative duties.
• Working closely with internal teams to ensure customers receive a seamless service.

Skills

Customer service

Order processing

Shipping coordination

CRM systems

Communication

Organisational skills

Attention to detail

Tools

MS Office

CRM software

Job description

Pertemps Redditch Commercial is seeking a full-time Customer Service & Operations Coordinator based in Redditch. You will support clients, handle orders, arrange shipments, and help keep daily operations running smoothly across the business.

The role requires strong communication, organisation, and attention to detail, with the confidence to build relationships and take ownership of tasks. Salary £26,000 to £32,000 depending on experience.