Customer Success Lead: Vet Platform Onboarding & Growth

Randstad Sourceright; Courteenhall; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Zusammenfassung

Randstad Sourceright, on behalf of Vetsource UK, seeks a Customer Success Lead to drive onboarding, training and ongoing optimization for UK clinics. Based near Northampton with high mobility, you will manage end-to-end store setups, workflows, and farming of accounts to grow home delivery and online sales.

Ideal candidates have B2B/B2C sales or veterinary practice operations experience, strong relationship skills, and proficiency in MS Excel and CRM tools to deliver excellent client success

Qualifikationen

• Bachelor's degree in a relevant field.
• Experience in B2B/B2C sales, account management, or veterinary practice operations.
• Strong relationship-building, proactive, organized, and target-driven mindset.

Aufgaben

• Onboarding & Launch: Lead end-to-end store setup and data collection for newly signed clinics across mainland UK to ensure a successful platform launch.
• Workflow Integration: Build and embed bespoke clinical and administrative workflows across Front of House teams and Vets, ensuring seamless adoption into daily clinic routines.
• Clinic "Farming" & Optimization: Analyze active account performance to grow home delivery uptake, increase electronic product recommendation links, and shift medication/nutrition volume to the clinic's online store.
• In-House Training: Deliver high-energy, in-person training for veterinary surgeons, nurses, practice managers, and receptionists.
• Stakeholder Problem Solving: Act as the main contact for solving clinic pain points during their transition to digital solutions.
• Cross-Functional Collaboration: Work closely with sales and internal teams to ensure a smooth handover from contract sign-off to full clinic activation.
• Performance Tracking: Maintain accurate activation records in CRM software, identifying friction points in the onboarding journey to drive process improvements.

Kenntnisse

B2B/B2C sales

Account management

Client onboarding

Relationship building

Team collaboration

Ausbildung

Bachelor's degree

Tools

MS Excel

MS Office Suite

CRM systems

Jobbeschreibung

Randstad Sourceright, on behalf of Vetsource UK, seeks a Customer Success Lead to drive onboarding, training and ongoing optimization for UK clinics. Based near Northampton with high mobility, you will manage end-to-end store setups, workflows, and farming of accounts to grow home delivery and online sales.

Ideal candidates have B2B/B2C sales or veterinary practice operations experience, strong relationship skills, and proficiency in MS Excel and CRM tools to deliver excellent client success