Customer Success Lead – SaaS for Builders & Developers

Serac Group; Greater London; Hybrid; GBP 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Unlimited holiday

Clear progression path

Ongoing training and development

Regular team socials and celebrations

Opportunity to shape CS function at a/

Zusammenfassung

Serac Group in the United Kingdom is seeking a Customer Success Executive to own onboarding, act as the primary contact for existing customers, and drive adoption of Serac Tech’s SaaS platform.

You’ll collaborate with sales, product and marketing to ensure value from day one, identify expansion opportunities, and help customers achieve their goals while contributing to a scaling tech company culture.

Qualifikationen

• Experience in a customer success, account management or support role in B2B SaaS.
• Excellent written and verbal communication, able to explain technical concepts clearly.
• Proactive, problem-solving mindset with strong organizational skills.

Aufgaben

• Own the onboarding process for new customers, guiding them from sign-up through to their first results on the platform.
• Act as a main point of contact for existing customers, responding to queries and support requests quickly and clearly.
• Build strong, ongoing relationships with customers to understand their goals and help them get the most from the Serac Tech platform.
• Support the rollout of new products and features, including Ibex, to existing customers and help adoption.
• Monitor customer usage and engagement, flagging at-risk accounts early and resolving issues before they escalate.
• Gather customer feedback and feed it into product and marketing teams for future development.
• Maintain accurate customer records and support tickets in the CRM, keeping the wider team informed.

Kenntnisse

Customer Success

Account Management

SaaS

CRM

Onboarding

Communication

Tools

CRM systems

Support tools

Jobbeschreibung

Serac Group in the United Kingdom is seeking a Customer Success Executive to own onboarding, act as the primary contact for existing customers, and drive adoption of Serac Tech’s SaaS platform.

You’ll collaborate with sales, product and marketing to ensure value from day one, identify expansion opportunities, and help customers achieve their goals while contributing to a scaling tech company culture.