Customer Success Lead - Property Partnerships

Distilled; Northern Ireland; Hybride; GBP 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid working

25 days annual leave + bank holidays

Private healthcare

Résumé du poste

PropertyPal is seeking a Customer Success Executive to strengthen relationships with estate agents and property professionals across Northern Ireland. You’ll split time between day-to-day support and proactive outreach, gathering feedback and helping customers maximise value from our platform.

Join a driven, high-performing team that values organisation, responsiveness and proactive problem solving. This role offers a flexible hybrid working pattern and opportunities to grow with the business.

Qualifications

• 2–3 years in a customer-facing role, ideally in online/technical support.
• Experience with relationship management and customer success.
• Ability to handle queries across chat, email, phone with urgency and follow-up.

Responsabilités

• Act as first point of contact for queries via phone, email, chat and ticketing system.
• Resolve account, listing and general platform queries and own the resolution.
• Make courtesy calls and check-ins to gather feedback and improve the customer experience.
• Build knowledge of the PropertyPal platform to confidently assist onboarding and training.
• Share customer feedback and usage themes with Product and Sales teams.

Connaissances

Customer-facing

CRM/Freshdesk

Multi-channel support

Problem explanation

Cross-team collaboration

Team player

Attention to detail

Multi-tasking

Outils

Monday.com

Freshdesk

Description du poste

PropertyPal is seeking a Customer Success Executive to strengthen relationships with estate agents and property professionals across Northern Ireland. You’ll split time between day-to-day support and proactive outreach, gathering feedback and helping customers maximise value from our platform.

Join a driven, high-performing team that values organisation, responsiveness and proactive problem solving. This role offers a flexible hybrid working pattern and opportunities to grow with the business.