Customer Success Executive

The Talent People Limited; Wimbledon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Great benefits

Job summary

The Talent People Limited is hiring a Customer Success Executive for an office-based role in Wimbledon. The successful candidate will work Monday to Friday, full-time, close with sales and operations teams, and focus on administrative duties, data accuracy and stakeholder communications.

Ideal candidates have strong organizational skills, attention to detail, and proficiency in Microsoft Office, especially Excel, Word and Outlook, with the ability to manage multiple deadlines and events.

Qualifications

• Previous experience in administrative, coordinator or office-support roles.
• Excellent attention to detail and high level of accuracy in data entry, proofreading and record-keeping.
• Strong organizational skills with the ability to manage multiple deadlines and priorities.
• Confident user of Microsoft Office, particularly Excel, Word and Outlook.
• Clear, professional written and verbal communication.
• Able to work full-time from the Wimbledon office, with occasional onsite event days.

Responsibilities

• Carry out general administrative tasks, including data entry, reporting, document management and internal communications.
• Maintain accurate CRM and website information, working with sales, operations and marketing teams.
• Prepare contracts, check they are within budget, obtain approvals and follow up to ensure they are returned on time.
• Update manuals, FAQs and website contents so that information is always correct.
• Help prepare presentations, materials and reports for internal and external stakeholders.
• Act as a point of contact for visitors, exhibitors and sponsors before and during events.
• Respond to enquiries promptly and record all interactions accurately in the CRM.
• Keep the online exhibitor portal accurate and working correctly.
• Help ensure sponsor contracts, benefits and branding are delivered as agreed.
• Support the delivery of ‘Marketing through Exhibitors’ campaigns, tracking deadlines and communicating with exhibitors and sponsors.
• Gather and schedule exhibitor content for our social media channels.
• Attend project and team meetings to stay up to date on event logistics and share client feedback.
• Assist with the coordination of fringe events alongside the main programme.
• Assist with speaker logistics, including scheduling, communication and onsite coordination.
• Provide onsite support at events, handling exhibitor enquiries and working with the event team to resolve issues quickly.

Skills

Administrative experience

Attention to detail

Organizational skills

MS Office (Excel, Word, Outlook)

Written and verbal communication

Office-based work in Wimbledon

Tools

Excel

Word

Outlook

CRM

Job description

Permanentrole–officebased-Wimbledon

MondaytoFriday–FullTime

£27K+20%discretionarybonus+greatbenefits

AbouttheRole

Ourclientislookingforahighlyorganised,detail-focusedCustomerSuccessExecutivetojointheir team.

Youwillworkcloselywiththesalesandoperationsteams.Theidealcandidatetakesprideingettingthedetailsright,enjoysstructureandprocess,andisconfidentmanagingmultipledeadlinesatonce.

WhatWe'reLookingFor

• Previousexperienceinanadministrative,coordinatororofficesupportrole.
• Excellentattentiontodetailandahighlevelofaccuracyindataentry,proofreadingandrecord-keeping.
• Strongorganisationalskills,withtheabilitytomanagemultipledeadlinesandpriorities.
• ConfidentuserofMicrosoftOffice,particularlyExcel,WordandOutlook.
• Clear,professionalwrittenandverbalcommunication.
• Abletoworkfull-timefromtheWimbledonoffice,withoccasionalonsiteeventdays

KeyResponsibilities

• Carryoutgeneraladministrativetasks,includingdataentry,reporting,documentmanagementandinternalcommunications.
• MaintainaccurateCRMandwebsiteinformation,workingwiththesales,operationsandmarketingteams.
• Preparecontracts,checktheyarewithinbudget,obtainapprovalsandfollowuptoensuretheyarereturnedontime.
• Updatemanuals,FAQsandwebsitecontentsothatinformationisalwayscorrect.
• Helppreparerepresentations,materialsandreportsforinternalandexternalstakeholders.
• Actasapointofcontactforvisitors,exhibitorsandsponsorsbeforeandduringevents.
• RespondtoenquiriespromptlyandrecordallinteractionsaccuratelyintheCRM.
• Keeptheonlineexhibitorportalaccurateandworkingcorrectly.
• Helpensuresponsorcontracts,benefitsandbrandingaredeliveredasagreed.
• Supportthedeliveryof‘MarketingthroughExhibitors’campaigns,trackingdeadlinesandcommunicatingwithexhibitorsandsponsors.
• Gatherandscheduleexhibitorcontentforoursocialmediachannels.
• Attendprojectandteammeetingstostayuptodateoneventlogisticsandshareclientfeedback.
• Assistwiththecoordinationoffringeeventsalongsidethemainprogramme.
• Assistwithspeakerlogistics,includingscheduling,communicationandonsitecoordination.
• Provideonsitesupportatevents,handlingexhibitorenquiriesandworkingwiththeeventteamtoresolveissuesquickly.

Closing date for applications: November 30, -0001