Customer Success Consultant

GradBay; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

GradBay is seeking a Customer Success Coordinator in Greater London. The role focuses on coordinating customer subscriptions, publishing employer profiles and vacancies, and maintaining accurate records within the CRM.

You will support Customer Success Managers to strengthen relationships and drive renewals. The ideal candidate will have recent administration experience, strong organisational skills, and a proactive, adaptable approach, with excellent communication and a customer-first mindset.

Qualifications

• Recent administration experience with strong organisational skills and attention to detail.
• Customer-first approach with ability to understand and respond to different customer needs.
• Clear, professional written and verbal communication.
• Confidence using Microsoft Office and CRM systems.
• Excellent time management with the ability to prioritise your own workload.
• Proactive, adaptable approach and willingness to learn.

Responsibilities

• Coordinating the delivery of customer subscriptions and publishing employer profiles and vacancies across the network.
• Supporting Customer Success Managers to strengthen customer relationships and renewals.
• Maintaining accurate customer records and delivery information in the CRM.
• Identifying delivery issues or customer concerns for prompt response.
• Sharing customer feedback and opportunities to expand relationships.
• Participating in daily team meetings and process improvement sessions.
• Suggesting practical ways to improve efficiency and customer experience.
• Collaborating with colleagues and external contacts to deliver reliable service.

Skills

Organisational skills

Attention to detail

Customer focus

Communication

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

• Hours: 37.5 hours per week, Monday to Friday, 9am–5.30pm

About the organisation

Our client is an early careers technology and recruitment business that helps students and graduates explore career opportunities, build confidence and connect with employers.

Working with employers, universities and schools, the business combines technology, content and recruitment services to help young people take their next step into work.

The opportunity

Are you highly organised, detail-focused and passionate about delivering excellent customer service?

As a Customer Success Coordinator, you’ll support a team that helps employers attract and recruit talented students and graduates. You’ll coordinate customer subscriptions, keep information accurate and ensure agreed services are delivered on time and to a high standard.

This role would suit someone with recent administration experience who enjoys working with people, managing competing priorities and keeping things running smoothly.

What you’ll be doing

• Coordinating the delivery of customer subscriptions, including publishing and distributing employer profiles and vacancies across the business’s network.
• Supporting Customer Success Managers with activity that strengthens customer relationships and encourages renewals.
• Maintaining accurate, up-to-date customer records and delivery information in the CRM.
• Identifying and flagging delivery issues or customer concerns so the team can respond promptly.
• Sharing customer feedback and highlighting opportunities to expand existing relationships.
• Contributing to daily team meetings and collaborative process improvement sessions.
• Suggesting practical ways to improve efficiency and the customer experience.
• Working closely with colleagues and external contacts to deliver a reliable, responsive service.

What we’re looking for

• Recent experience in administration, with strong organisational skills and attention to detail.
• A customer-first approach and the ability to understand and respond to different customer needs.
• Clear, professional written and verbal communication.
• Confidence using Microsoft Office and CRM systems.
• Excellent time management, with the ability to prioritise your own workload.
• A proactive, adaptable approach and a willingness to learn.
• A collaborative working style and confidence building relationships with colleagues and customers.
• Accuracy when entering, checking and maintaining data.

An understanding of student and graduate recruitment would be helpful, but is not essential.

What success looks like

You’ll help ensure customers receive the services they’ve purchased on time, records remain accurate and the team has the information it needs to support customer satisfaction, renewals and growth.

Additional information

The role includes a three-month probationary period. Appointment is subject to background screening.