Customer Service Consultant - Bristol, Cabot Circus

TN United Kingdom; Bristol; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Service Consultant to deliver exceptional service and support vulnerable customers. This full-time role involves educating customers on digital platforms and fraud prevention, ensuring they receive the best care. Join a supportive team that values your contributions and offers training and development opportunities.

Benefits

Performance bonus

Holiday entitlement

Employee discounts

Life assurance

Flexible benefits

Share schemes

Qualifications

• Excellent communication skills to engage effectively.
• Ownership of customer inquiries from start to resolution.

Responsibilities

• Be the first point of contact for customers.
• Educate customers about HSBC's digital services.

Skills

Communication

Empathy

Resilience

Job description

Job Description

What you'll do

The role of a Customer Service Consultant is to provide outstanding service, educate customers on digital platforms, and promote financial inclusion by raising fraud awareness and supporting vulnerable customers. We seek passionate individuals who enjoy delivering exceptional customer experiences, possess helpful personalities, and can engage in meaningful conversations. Previous experience is helpful but not essential; we value your ability to go above and beyond for customers.

At HSBC, we invest in coaching and development, offering access to learning platforms and career growth opportunities.

Within this role, you will:

• Be the first point of contact for customers, taking ownership of their needs and delivering excellent service.
• Educate customers about HSBC's digital services and fraud prevention.
• Identify vulnerable customers and determine how to best support them.
• Assist customers with complex banking needs to ensure they feel supported and informed.

What do I need to be successful?

• Excellent communication skills to engage effectively, build connections, and show empathy.
• Ownership of customer inquiries from start to resolution, delivering personalized, friendly, and efficient service.
• Resilience in a dynamic environment.

When & Where you'll work

This is a full-time role, 35 hours per week, Monday to Friday 09:00-17:00, and Saturday 09:00-13:30 (not all branches open on Saturday). If you are on a student visa that restricts working hours, your application may not be suitable. Support to other branches may be required, with expenses reimbursed per HSBC policy.

Your Training

You will undergo a 9-day in-branch training over 3 weeks covering systems, products, and services. Attendance is mandatory, with no holidays during training.

What You’ll Get

Starting salary of £26,000 based on 35 hours/week, plus performance bonus, holiday entitlement, employee discounts, life assurance, flexible benefits, and share schemes. HSBC is committed to diversity and inclusion and offers accommodations for candidates with disabilities or neurodivergence during recruitment.