Partnership & Client Success Executive

TN United Kingdom; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Partnership & Client Success Executive to manage client relationships and drive growth. This role involves overseeing key partnerships, lead generation, and account management. Training will be provided for eager candidates looking to develop their skills in sales and account management.

Qualifications

• Eagerness to learn and develop in Sales & Account Management.
• Strong analytical and diagnostic skills.

Responsibilities

• Manage assigned accounts and develop clients and partners.
• Identify new client opportunities through direct and partner channels.
• Support the Partnership & Client Success Manager in managing key partnerships.

Skills

Account management

New business development

Presentation skills

Relationship-building skills

Job description

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Partnership & Client Success Executive, Worcestershire

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Client:

Halfords

Location:

Worcestershire, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

5f8a4431a17c

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Job Overview

The purpose of a Partnership & Client Executive is to align with Halfords' expectations for Business, aiming for excellence! This role involves managing Halfords for Business’ extensive client and partner portfolio, driving growth, seeking opportunities, and renegotiating contracts in line with KPIs.

Reporting to a Partnership & Client Success Manager, the Executive oversees all elements of the Halfords for Business offerings for clients and partners, supported by the team. Responsibilities include lead generation, cross-selling products like Cycle to Work, Gift Cards & Partnerships, onboarding, legal compliance, financial management, marketing, and communication to enhance engagement and account management. The role requires a motivated individual eager to learn and develop, with previous relationship management skills being beneficial but not mandatory, as training will be provided.

Key Responsibilities and Duties

• Support the Partnership & Client Success Manager in managing key partnerships across all H4B areas.
• Manage assigned accounts, develop clients and partners, and meet KPIs related to acquisition, retention, and growth.
• Develop negotiation skills and understand contractual obligations to renegotiate terms proactively.
• Identify and pursue new client opportunities through direct and partner channels.
• Drive opportunities across all H4B propositions using existing relationships.
• Understand profitability to facilitate high-volume, good-margin sales.
• Present confidently to clients and create/deliver presentations as needed.
• Manage time and pipeline effectively for accurate forecasting.
• Seek continuous improvement in work processes and team productivity.
• Align with Halfords' company values and be a strong team player.

This role emphasizes development, with training provided during probation and ongoing.

Skills, Knowledge and Experience – Desired but not essential

• Account management
• New business development
• Presentation skills
• Knowledge of Cycle to Work Scheme
• Ability to work independently and in a team
• Enthusiasm and passion
• Judgment and initiative to solve challenges
• Good relationship-building skills
• Willingness to challenge opinions

The key skill set is eagerness to learn. If you're interested in building a career in Sales & Account Management and want to learn from a market-leading team, this is your opportunity.

PERSON SPECIFICATION

• Adherence to departmental standards and best practices
• Strong analytical and diagnostic skills
• Self-motivated
• Ability to perform under pressure
• Excellent task and time management skills