Customer Success Executive

ISR Recruitment; Plymouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology company in Plymouth is seeking a Customer Success Executive to enhance client relationships and drive service offerings. The role demands strong interpersonal skills and a solution-focused mindset, along with a commitment to client satisfaction and collaboration with internal teams. This permanent position offers a competitive salary and a comprehensive benefits package.

Benefits

25 days holiday plus Bank Holidays

Pension

Life Insurance

Qualifications

• Proven track record in a fast-paced environment.
• Ability to collaborate with internal and external stakeholders.
• Experience in up-selling and cross-selling services.

Responsibilities

• Build and maintain strong relationships with clients.
• Ensure clients receive services within budget and meet their needs.
• Generate progress reports for clients and senior staff.

Skills

Interpersonal Skills

Relationship Building

Solution Focused

Technical Understanding

Job description

• Customer Success Executive
• Plymouth, Devon
• Up to c£30,000 per year
• Plus excellent company benefits package (including 25 days holiday plus Bank Holidays, Pension, Life Insurance, etc.

The Opportunity:

My client working within the technology sector are currently looking to recruit for a Customer Success Executive on a permanent basis where you will bring both your energy and your enthusiasm to the role.

With the natural ability to quickly establish a rapport with your customer stakeholders and support sustaining long-term, positive relationships with customers whilst exploring opportunities to extend service offerings provided.

The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.

The successful candidate should have strong interpersonal skills, whilst not a technical role, the Customer Success Executive will be expected to develop and maintain a strong technical understanding of the products and services.

Skills and Experience:

• Build and maintain strong, positive relationships with clients assigned to you.
• Ensure that all clients receive services that are within their budget and meet their needs. Discover and up-sell/cross-sell opportunities to extend service offerings to clients.
• Remain diligent and ensure all contracts are renewed upon expiration.
• Visit and host clients in order to form a close bond and foster a “can do” attitude (this includes out-of-hours events).
• Generate progress reports for clients, the Customer Success Manager and other senior staff.
• Work closely with the Sales Team and liaise with the Technical Team on behalf of the client.
• Develop and maintain a sound technical understanding of products and services the company offers.
• Undertake training and to assist in training other or new members of staff as required.
• Work in accordance with all company procedures and guidelines.

Please call and speak to John here at ISR on 07719 919 860 to learn more about our exciting client based in Plymouth and their ongoing growth plans??