Customer Success Executive

JR United Kingdom; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading IT services company seeks a Customer Success Executive to foster long-term client relationships and enhance customer satisfaction. This role involves managing client accounts, identifying opportunities for upselling, and collaborating with teams to deliver exceptional service. The ideal candidate will have experience in a client-facing role and strong communication skills, thriving in a culture focused on employee happiness and career progression.

Benefits

25 days holiday + bank holidays

Healthcare scheme & life insurance

Company pension

One paid volunteering day per year

Regular team socials and company events

Qualifications

• At least 2 years' experience in a client-facing role.
• Strong communication and interpersonal skills.
• Proactive, organised, and detail-oriented.

Responsibilities

• Build, manage, and grow long-term relationships with key clients.
• Ensure contract renewals and oversee client satisfaction.
• Handle client queries and complaints with professionalism.

Skills

Communication

Interpersonal skills

Proactive approach

Organisational skills

Solution-focused mindset

Tools

MS Office

Job description

Location: Plymouth (hybrid – regular clients visits)

Salary: Up to £30,000 DOE + Benefits

This is a great role with a well-established and values-led IT services business that has been transforming the way companies across Devon & Cornwall approach their technology needs. With decades of experience and a record of customer-first service and sustainable growth, this company is now looking for a Customer Success Executive to join their dynamic and collaborative team.

If you’re passionate about delivering exceptional client service, love building long-term relationships, and want to work in a supportive environment where culture comes first, this could be the ideal next step in your career.

Why This Role?

• Client-first approach – Be part of a business that prioritises doing the right thing for its clients, not just the most profitable thing.
• Amazing culture – Join a company known for its employee happiness, strong values, and team spirit.
• Career progression – Work closely with senior stakeholders, develop leadership exposure, and represent the company at key events.
• Impactful work – Build relationships that make a real difference to clients and support long-term business transformation.
• Supportive benefits – A strong package including health cover, volunteering days, social events, and meaningful progression.

The Role

Reporting to the Customer Success Manager, you’ll play a pivotal role in building trust-based relationships with assigned clients. You’ll ensure they’re getting the most out of their services, identifying opportunities for added value, and ensuring the renewal and retention of contracts through outstanding service and support.

Key Responsibilities

• Build, manage, and grow long-term relationships with key clients
• Identify and communicate upselling/cross-selling opportunities aligned to client needs
• Ensure contract renewals and oversee client satisfaction
• Handle client queries and complaints with professionalism and clarity
• Collaborate with sales and technical teams to deliver client success
• Produce client-facing and internal reports
• Attend client meetings and networking events (some out-of-hours work required)

What We’re Looking For

• At least 2 years’ experience in a client-facing role, ideally in customer success, account management or similar
• Strong communication and interpersonal skills
• Proactive, organised, and detail-oriented approach
• A solution-focused mindset and genuine passion for delivering value to clients
• Basic understanding of IT services and tools (MS Office essential)
• Full UK driving licence and willingness to travel

Bonus Points For:

• Experience working in an SME or fast-paced tech environment
• Background in IT services or technology sales/support

What’s on Offer

• Up to £30,000 salary depending on experience
• 25 days holiday + bank holidays (increases with service)
• Healthcare scheme & life insurance (post probation)
• Company pension
• One paid volunteering day per year
• Regular team socials and company events
• Supportive leadership and personal development opportunities

If you’re looking for a role where you’ll be truly valued, have room to grow, and contribute to a business that puts people and integrity first – we want to hear from you.

Apply today or reach out to Sarah directly for a confidential discussion.