Customer Success Executive

ISR Recruitment; Plymouth; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading technology company is seeking a Customer Success Executive to enhance client relationships and drive service offerings. The ideal candidate will have strong interpersonal skills, a solution-focused mindset, and a solid understanding of the company's products. This full-time role offers an exciting opportunity to contribute to the company's growth in Plymouth.

Qualifications

• Proven track record in a fast-paced environment.
• Ability to build and maintain strong client relationships.
• Experience in up-selling and cross-selling services.

Responsibilities

• Support long-term relationships with customers.
• Ensure timely renewal of contracts and service delivery.
• Generate progress reports for clients and internal teams.

Skills

Interpersonal skills

Solution-focused

Collaboration

Technical understanding

Job description

This range is provided by ISR Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from ISR Recruitment

The Opportunity:

My client, working within the technology sector, is currently looking to recruit a Customer Success Executive on a permanent basis. In this role, you will bring energy and enthusiasm to support long-term, positive relationships with customers and explore opportunities to extend service offerings.

The ideal candidate is driven, solution-focused, capable of collaborating with internal and external stakeholders, and has a proven track record of working in a fast-paced environment while setting and achieving high goals.

The successful candidate should have strong interpersonal skills. Although not a technical role, the Customer Success Executive will be expected to develop and maintain a solid technical understanding of the company's products and services.

Skills and Experience:

• Build and maintain strong, positive relationships with assigned clients.
• Ensure clients receive services within their budget and meet their needs. Discover and up-sell/cross-sell opportunities to extend service offerings.
• Ensure timely renewal of all contracts.
• Visit and host clients to foster close bonds and a “can do” attitude, including out-of-hours events.
• Generate progress reports for clients, the Customer Success Manager, and senior staff.
• Work closely with the Sales Team and liaise with the Technical Team on behalf of clients.
• Develop and maintain a sound technical understanding of the company's products and services.
• Undertake training and assist in training new or existing staff as required.
• Adhere to all company procedures and guidelines.

Please call and speak to John at ISR on 07719 919 860 to learn more about our exciting client based in Plymouth and their growth plans.

Seniority level

• Associate

Employment type

• Full-time

Job function

• General Business, Information Technology, and Quality Assurance

Industries

• IT Services and IT Consulting, Information Services, and Technology, Information and Media

Referrals increase your chances of interviewing at ISR Recruitment by 2x.

Set job alerts for “Customer Success Executive” roles.