Customer Success Executive

LexisNexis; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global provider of legal, regulatory, and business information invites applications for the Customer Success Executive role. The position involves managing client relationships, ensuring product adoption, and fostering client loyalty while enjoying flexible working arrangements and a comprehensive benefits package.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Life assurance

Contributory pension scheme

Save As You Earn share option scheme

Travel Season ticket loan

Electric Vehicle Scheme

Employee Assistance Programme

Access to extensive learning and development resources

Employee discounts scheme via Perks at Work

Qualifications

• Understanding key business drivers.
• Ability to assist in training new team members.
• Capable of resolving issues efficiently.

Responsibilities

• Manage and nurture client relationships to maximize product value.
• Onboard new clients and provide training and support.
• Monitor account health and collaborate with sales and support teams.

Skills

Relationship Management

Product Adoption

Customer Satisfaction

Job description

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Do you enjoy building solid internal and external relationships resulting in growth?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About The Role

A Customer Success Executive at LexisNexis is responsible for managing and nurturing client relationships to ensure they maximize the value of LexisNexis products and services. This role involves onboarding new clients, providing training and support, and acting as a trusted advisor to address their needs and challenges. They focus on driving product adoption, ensuring customer satisfaction, and identifying opportunities for upselling or renewal. Additionally, they monitor account health through usage data and feedback, collaborating closely with sales, support, and product teams to deliver a seamless and positive customer experience. Ultimately, the Customer Success Executive plays a key role in fostering long-term client loyalty, retention, and growth.

Responsibilities

• Develop professional expertise within your discipline, expanding your capabilities and knowledge.
• Adhere to guidelines and procedures to resolve issues, working with moderate guidance.
• Train and mentor new colleagues.

Requirements

• Demonstrates a solid understanding of basic concepts and procedures, effectively handling a variety of routine tasks.
• Understands key business drivers and uses this knowledge to complete tasks efficiently.
• Capable of assisting in training new team members and contributing to performance evaluations.
• Applies established procedures to resolve routine issues effectively.
• Performs tasks with moderate guidance and supervision.
• Clearly and straightforwardly explains complex information in basic situations.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About The Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal and Sales

• Industries

  Law Practice and Business Consulting and Services

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