Customer Success Engineer UK

Root; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Equity

Flexible hours

Job summary

Aikido Security in the United Kingdom is seeking its first Customer Success Engineer to bridge customers and our platform, driving adoption and ensuring value realization. You will protect against churn and help clients unlock the full potential of our security products.

As a senior contributor, you’ll own customer success workflows, collaborate with product and engineering, and participate in weekend support rotations to ensure coverage for our growing customer base.

Qualifications

• Senior profile with experience in customer success or TAM.
• AppSec experience is a must.
• Ability to debug and investigate technical workflows.
• Excellent communication and proactive, results-driven.
• Comfortable working independently with multiple priorities.
• Fluent in English.

Responsibilities

• Engage with at-risk accounts to prevent churn and drive adoption.
• Escalate and resolve customer issues promptly.
• Lead onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with product teams.
• Support weekend rotation to cover customers.

Skills

Customer success

Technical account management

AppSec experience

Debugging workflows

Strong communication

Independent work

English fluency

Job description

We’re making security suck less for developers.

Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

As our first Customer Success Engineer in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to keep our customers covered.

Requirements

• Senior profile with prior experience in customer success, technical account management, or a similar role.
• Experience in AppSec is a must.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done".
• Comfortable working independently and managing multiple priorities.
• Fluent in English.

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.