Customer Success Associate

Wolters Kluwer; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Major & Strategic Account Executive to drive growth by deepening relationships with key accounts. This role offers significant autonomy in identifying new business opportunities and negotiating terms. You will analyze client data to inform sales strategies and ensure seamless service delivery by coordinating with internal teams. This position is perfect for a strategic thinker who excels in client management and has a strong understanding of sales methodologies. Join a forward-thinking company where your contributions can make a substantial impact.

Qualifications

• Solid understanding of client needs and market dynamics.
• Experience in nurturing and maintaining deep client relationships.

Responsibilities

• Develop and maintain strong relationships with key stakeholders.
• Independently identify and close new sales opportunities.

Skills

Business Insight

Advanced Client Management

Autonomous Negotiation

Strategic Data Analysis

Effective Presentation

Integrated Coordination

Advanced Sales Knowledge

Complex Issue Resolution

Job description

About the Role:
As a Major & Strategic Account Executive, you will lead efforts to deepen relationships with major/strategic accounts, identify new business opportunities, and negotiate terms with a significant degree of autonomy. This role requires a solid understanding of client needs and market dynamics, offering a chance to make a substantial impact on our growth.

Responsibilities:
• Develop and maintain strong relationships with key stakeholders and decision-makers.
• Independently identify and close new sales opportunities.
• Create and deliver compelling proposals tailored to client needs.
• Lead coordination efforts between clients and internal teams to ensure seamless service delivery.
• Regularly assess customer satisfaction and implement improvements.
• Conduct in-depth analysis of client data to drive sales strategies.
• Provide valuable insights in sales meetings and strategy sessions.
• Address and resolve complex client issues independently.
• Lead or contribute significantly to lead generation and marketing initiatives.
• Negotiate product/service terms with a high degree of discretion.

Skills:
• Business Insight: Thorough understanding of business operations and financials.
• Advanced Client Management: Proficiency in nurturing and maintaining deep client relationships.
• Autonomous Negotiation: Capability to negotiate terms independently.
• Strategic Data Analysis: Ability to perform comprehensive data analysis.
• Effective Presentation: Expertise in delivering persuasive presentations.
• Integrated Coordination: Skill in facilitating collaboration across multiple teams.
• Advanced Sales Knowledge: Deep understanding of sales methodologies and practices.
• Complex Issue Resolution: Proficiency in addressing and resolving intricate client issues.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.