Customer Success Assistant [Remote]

The Code Zone Ltd; United Kingdom; Remote; GBP 1,239,840 - 1,790,880; Part time

Benefits offered by this job

Full training program

DBS check paid

Casual dress

Remote working

Startup culture

Friendly team

Job summary

The Code Zone Ltd seeks a part-time Customer Success Assistant to join the onboarding team, supporting online game-dev clubs for children and their parents. You will handle communications, assist with onboarding, and help users access the platform from home.

Responsibilities include addressing tech issues, managing messages, and occasionally running live online clubs, all while enjoying a friendly startup culture and remote work flexibility.

Qualifications

• Must have previous customer service or sales experience.
• Be based in the UK and hold the right to work in the UK.
• Excellent communication skills and a friendly approach.

Responsibilities

• Handling inbound and outbound communications.
• Onboarding new children and grown-ups to Game Dev clubs.
• Helping users get on to the platform and resolve common tech issues.
• Assisting in running the online platform and replying to messages from children.
• Running live online clubs when needed.

Skills

Super friendly

Great communication

Reliable

Professional

Tools

CRM software

Job description

PART-TIME
Remote / 'working from home' position

LOVE GAMING? LOVE HELPING PEOPLE? READ ON.

We're currently recruiting a Customer Success Assistant to join the onboarding team!

• Are you passionate about delivering great customer service?
• Do you love gaming andtech?
• Do you want to help introduce children (and their parents)to the diverse, exciting world of coding?

If any of this sounds like you then you're exactly the sort of person we're looking to join the team!

Our mission is to introduce children (and grown-ups!!)to the diverse world of coding by running exciting, online clubs with individually tailored, challenges and games.

As a Customer Success Assistant, you’ll use the tools we give you, as well as your infectious enthusiasm, to help inspire young people to develop their love of coding and technology.

WHO WE ARE

The Code Zone runs exciting coding clubs for children aged 6–16. We're an award-winning edtech company that makes learning to code genuinely fun, through game-making, creative projects, and a whole lot of enthusiasm. We run online clubs with over 1,000 members every week, as well as local clubs across Essex, Suffolk, Cambridgeshire and Hertfordshire.

Think less "boring IT lesson", more "after-school gaming club where you accidentally learn to code."

• - Friendly and approachable.
• - Passionate about technology.
• - Loves working with children and helping them learn new skills.
• - Great at communicating and able to make learning fun.
• - Strong IT literacy.
• - Confident around children.

Duties:

• - Handling inbound and outbound comms.
• - Onboarding new children (and grown-ups) in to our Game Dev clubs.
• - Helping children get on to the platform, with common pre-session tech issues.
• - Assisting in the running of the online platform, including replying to messages from children.
• - Running live online clubs when needed.

Must-haves:

• - Super friendly
• -Reliable and professional.
• - Infectious enthusiasm.
• - Great communication skills
• - Previous Customer Service or salesexperience
• - Be based in the UK and hold the right to work in the UK

Nice to have's (not essential):

• - Experience working with children
• -Experience with CRM software.
• - Experience with high volume inbound and outbound calls

We provide:

• - Full training program and support.
• - All mentors will require a DBS check, which we will pay for.
• - A great sense of achievement getting children ready for our growing technical world.
• - Casual dress.
• - Remote working.
• - Involvement with a successful and fast-growing start-up.
• - Joining a friendly, like-minded team within a relaxed company culture.

Start Date: ASAP

Part-time hours:
25 hours a week
2.30pm - 7.30pm Monday - Friday

(option to move to full-time if a position becomesavailable)

Job Type: Part-time