Customer Success Agent - Buyer Engagement (Polish/Czech)

Cox Enterprises; Coventry; Hybrid; GBP 18,000 - 28,000; Full time

Job summary

Cox Enterprises in Lisbon/Loures is seeking a Customer Success Agent to engage automotive dealers across Eastern Europe. You will support onboarding, drive adoption, and guide buyers through the marketplace.

Ideal candidates have 1–3 years in customer-facing roles, strong phone/email communication, and a proactive customer-first attitude. The role is hybrid with 3 office days in Lisbon/Loures.

Qualifications

• Polish or Czech at native level and English at business level (B2/C1).
• 1–3 years in a customer-facing role (customer service, success, sales support, etc.).
• Comfort communicating by phone and email with customers.

Responsibilities

• Build relationships with automotive dealers and be their trusted contact.
• Identify and engage potential new customers via outbound calls, referrals, and campaigns.
• Guide new customers through onboarding and help them start successfully.
• Support customers on their journey to their first purchase and encourage ongoing activity.
• Understand customer needs and recommend relevant vehicle opportunities.
• Monitor customer activity and proactively reach out to boost engagement and retention.
• Collaborate with Marketing, Customer Service, Logistics, Claims, and Sales Operations.
• Keep customer information up to date in the CRM system.
• Contribute ideas to improve customer satisfaction and marketplace performance.

Skills

Polish/Czech

English proficiency

Outbound calling

Tools

Salesforce

Power BI

Job description

Lisbon / Loures ¦ Hybrid (3 days in the office)

Kick-start your career in an international automotive tech marketplace!

Are you passionate about building relationships, helping customers succeed, and working in a fast-paced environment? Do you enjoy speaking with people, finding solutions, and driving business growth? If so, this could be the perfect next step for you.

We're looking for a Customer Success Agent to join our growing team in Lisbon / Loures. In this role, you'll work directly with automotive dealers across Eastern Europe, helping them discover, buy and sell vehicles through our innovative marketplace. You'll become a trusted partner to our customers, supporting them from onboarding through to becoming active, loyal buyers.

What You'll Do

• Build relationships with automotive dealers and become their trusted point of contact
• Identify and engage potential new customers through outbound calls, referrals, and campaigns
• Guide new customers through the onboarding process and help them get started successfully
• Support customers on their journey to their first purchase and encourage ongoing platform activity
• Understand customer needs and recommend relevant vehicle buying opportunities
• Monitor customer activity and proactively reach out to increase engagement and retention
• Collaborate with teams across Marketing, Customer Service, Logistics, Claims, and Sales Operations
• Keep customer information up to date in our CRM system
• Contribute ideas to improve customer satisfaction and marketplace performance

What We're Looking For

This role is ideal for someone with first professional experience who wants to develop a career in Customer Success, Account Management, or Sales.

You'll be a great fit if you have:

• Native-level Polish or Czech skills and Business-level English (B2/C1)
• 1-3 years of experience in customer service, customer success, account management, retail, hospitality, sales support, recruitment, or another customer-facing role
• Confidence communicating by phone (outbound calling) and email
• A proactive and positive attitude with a strong customer focus
• Strong organizational skills and the ability to manage multiple priorities
• Interest in working with data, customer insights, and digital platforms
• The ability to work independently while collaborating within an international team

Nice to Have

• Experience within automotive, e-commerce, or online marketplaces
• Knowledge of CRM systems such as Salesforce
• Experience working in a multicultural environment
• Familiarity with Power BI or reporting tools

Ready to Join Us?

If you're an ambitious early-career professional who enjoys building relationships, solving problems, and delivering excellent customer experiences, we'd love to hear from you.