Customer Success Agent - Buyer Engagement & Customer Service

Cox Enterprises; Coventry; Hybrid; GBP 15,000 - 23,000; Full time

Job summary

Cox Enterprises in Lisbon / Loures is seeking a Customer Success Agent to join our growing automotive marketplace team. You will work with Portuguese dealers across Portugal, guiding onboarding and helping them become active buyers.

The role requires native Portuguese and business English, confident phone and email communication, and the ability to manage multiple priorities in a fast-paced, data-driven environment. A proactive, customer-focused mindset and CRM familiarity help you excel.

Qualifications

• Native Portuguese language skills and business-level English.
• 1–3 years of experience in a customer-facing role (customer service, success, sales support, etc).
• Confidence communicating by phone and email; proactive, positive attitude with strong customer focus.

Responsibilities

• Build relationships with automotive dealers and act as their trusted point of contact.
• Identify and engage potential new customers via outbound calls, referrals and campaigns.
• Guide new customers through onboarding and help them start successfully.

Skills

Portuguese

English

Tools

Salesforce

Power BI

Job description

Lisbon / Loures ¦ Hybrid (3 days in the office)

Kick-start your career in an international automotive tech marketplace!

Are you passionate about building relationships, helping customers succeed, and working in a fast-paced environment? Do you enjoy speaking with people, finding solutions, and driving business growth? If so, this could be the perfect next step for you.

We're looking for a Customer Success Agent to join our growing team in Lisbon / Loures. In this role, you'll work directly with automotive dealers across Portugal, helping them discover, buy and sell vehicles through our innovative marketplace. You'll become a trusted partner to our customers, supporting them from onboarding through to becoming active, loyal buyers.

What You'll Do

• Build relationships with automotive dealers and become their trusted point of contact
• Identify and engage potential new customers through outbound calls, referrals, and campaigns
• Guide new customers through the onboarding process and help them get started successfully
• Support customers on their journey to their first purchase and encourage ongoing platform activity
• Understand customer needs and recommend relevant vehicle buying opportunities
• Monitor customer activity and proactively reach out to increase engagement and retention
• Collaborate with teams across Marketing, Customer Service, Logistics, Claims, and Sales Operations
• Keep customer information up to date in our CRM system
• Contribute ideas to improve customer satisfaction and marketplace performance

What We're Looking For

This role is ideal for someone with first professional experience who wants to develop a career in Customer Success, Account Management, or Sales.

You’ll be a great fit if you have:

• Native-level Portuguese skills and Business-level English (B2/C1)
• 1-3 years of experience in customer service, customer success, account management, retail, hospitality, sales support, recruitment, or another customer-facing role
• Confidence communicating by phone (outbound calling) and email
• A proactive and positive attitude with a strong customer focus
• Strong organizational skills and the ability to manage multiple priorities
• Interest in working with data, customer insights, and digital platforms
• The ability to work independently while collaborating within an international team

Nice to Have

• Experience within automotive, e-commerce, or online marketplaces
• Knowledge of CRM systems such as Salesforce
• Experience working in a multicultural environment
• Familiarity with Power BI or reporting tools