Customer success advisor - Hybrid

Jisc; Oxford, Bristol, Manchester, London; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading digital agency in the UK is seeking a Customer Success Advisor to support advertising campaigns for their clients. This hybrid role involves managing customer accounts, learning about digital marketing, and providing excellent customer service. The ideal candidate will have strong communication skills and a keen eye for detail, with opportunities for career progression into account management or digital marketing.

Benefits

Flexible work pattern

31 days annual leave

24/7 mental health support

Annual Jisc performance award

Wellbeing lifestyle benefits

Opportunities for professional growth

Qualifications

• Experience in customer service preferred.
• Digital marketing experience is advantageous.
• Strong attention to detail and excellent communication skills required.

Responsibilities

• Support multiple customer accounts and assist account managers.
• Process advertising copy and generate campaign statistics.
• Deliver excellent customer service and engage with clients.

Skills

Customer service experience

Digital marketing experience

Attention to detail

Organisational skills

Communication skills

Education

GCSE grade 4 and above in English and Maths

Job description

Posted Monday 23 June 2025 at 00:00 | Expired Tuesday 24 June 2025 at 23:59

JOB TITLE: Customer Success Advisor - HYBRID

Salary: £25,000 per annum negotiable depending on experience + fantastic benefits

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.

About the team:

The Customer Success team in Prospects - Jisc works alongside our sales account managers to support our customers’ advertising campaigns and deliver excellent service.

About the role:

Prospects.ac.uk is the UK's leading graduate careers site with 1.5 million student visitors a month seeking expert help around their career and education choices. Our business customers include employers and education institutions who want to promote their opportunities to our student audience. We support them through a range of digital marketing tools to find the right person at the right time with the right message.

You will be dealing with multiple customer accounts and supporting several account managers so you must have a methodical approach to organising your workload and completing tasks in a timely manner.

Through this role you will learn about digital marketing and the early careers recruitment market. This is an ideal opportunity for someone who is interested in exploring digital marketing or sales roles. Possible career pathways from this role include account manager and digital marketing executive.

About Jisc:

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors.

• Requesting and processing advertising copy from customers.
• Supporting customers by answering their queries.
• Supporting the digital advertising operations team to deliver campaigns on time and to specification.
• Generating campaign statistics for account managers.
• Provide excellent customer service and support to our clients.
• Assist in the development and execution of digital marketing campaigns.
• Maintain accurate records and manage customer databases.
• Collaborate with team members to ensure smooth operations.
• Contribute to the creation of engaging content for our digital platforms

Key Skills and Experience:

• Customer service experience would be advantageous.
• Digital marketing experience is a plus.
• Strong attention to detail.
• Excellent organisational skills.
• Good written and verbal communication skills.
• English and Maths GCSE grade 4 and above.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, every role is vital, and every person matters. We want you to feel like you’re part of something bigger. We support learning throughout your career and offer chances to grow, develop new skills, and make a real difference in education and research.

We believe that balancing your personal and professional life is key to happiness and fulfilment. We embrace flexible working, focusing on results rather than hours spent at a desk. It's not about where you work, but how you create a flow that energizes both your work and home life.

Take a look at our fantastic benefits! We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window
• A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use
• Life assurance cover

Equity, diversity and inclusion:

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship:

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.