Customer Success Executive

AQA; Greater Manchester; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

AQA seeks a Customer Success Executive on a fixed term contract in Manchester. In this hybrid role, you'll engage with customers, support onboarding, and resolve queries to enhance their experience with our services. Join a supportive team and take advantage of personal growth opportunities within a leading educational organization.

Benefits

Opportunities for personal and professional growth

Generous pension scheme up to 18.5%

25 days annual leave, increasing yearly

Newly refurbished office with amenities

Qualifications

• Experience in building and maintaining strong customer relationships.
• Confidence in communicating with diverse stakeholders.
• Ability to manage workload and prioritize effectively.

Responsibilities

• Be the first point of contact for customers, supporting onboarding and resolving queries.
• Coordinate training and follow-up activities to enhance customer experience.
• Utilize CRM tools to log interactions and track progress.

Skills

Building strong customer relationships

Effective communication

Workload management

Data entry accuracy

Proactive identification of opportunities

Tools

CRM systems

Job description

Customer Success Executive

12 months Fixed Term Contract

Manchester: £24,670 - £26,360

Hybrid Working

Join our growing team: help us shape the future of customer success!

Think you know what great customer support looks like?

Imagine using those skills to shape the future of education.

Celebrating Every Success.

AQA are widely known for our GCSE and A Level Qualifications. We also offer the Unit Award Scheme (UAS) which is all about celebrating every success and has been inspiring students and building learner confidence since 1984. The scheme is designed with progress in mind to help students flourish and re-engage with their learning journey.

As a Customer Success Executive, you'll be the first point of contact for both new and existing customers-helping them get the most out of our services. You'll proactively reach out via phone, video, and email to support onboarding, resolve queries, and identify new sales opportunities. You'll also coordinate follow-up activities like training and bespoke packages, ensuring a smooth and engaging customer journey.

You'll work closely with the wider UAS team, using tools like CRM and Quartz to log interactions and track progress. In return, you'll gain hands-on experience in a growing organisation with a clear five-year expansion plan, and the opportunity to shape how we support our customers.

What's in it for you?

This role offers full training, a supportive and friendly team of 10 colleagues and opportunities to collaborate with internal teams, customers and external stakeholders. We also offer:

• Opportunities for personal and professional growth.

• Generous pension scheme with combined contributions up to 18.5% from day one.

• 25 days annual leave, increasing yearly for five years, plus Bank Holidays and Christmas closure.

• Hybrid working: at least two office days per week (Manchester-based role).

• Newly refurbished office with a gym, games room, and yoga studio.

What do I need to be successful?

• Experience building and maintaining strong customer relationships

• Confidence communicating with a range of stakeholders (e.g. teachers, exam officers, curriculum leads)

• Ability to manage a busy workload and prioritise effectively

• Familiarity with CRM systems and accurate data entry

• A proactive approach to identifying and following up on opportunities

What do I do next?

Read the full job description, then upload your most recent CV along with a cover letter explaining why your skills and experience make you the perfect fit for this role.

You could wait until applications close at 23:59 on Sunday 29th June to apply, but we will be interviewing as applications come in and reserve the right to close the advert early should we find the right person, so apply today.

Interviews will be held in on Microsoft Teams on Friday 11th July.

All applications will receive a response.

AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and supported to thrive.

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