Customer Success Associate

FirstStage; London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Join a fast-growing AI-powered recruitment platform as a Customer Success Associate. You'll help customers maximize their use of the platform through onboarding, engagement support, and feedback collection. This entry-level position is perfect for someone passionate about tech and customer service, offering up to £30k salary, equity options, and flexible working.

Benefits

Share options (meaningful early-stage equity)

30 days annual leave (including bank holidays)

MacBook Air

Training and mentorship

Rapid career progression opportunities

Qualifications

• Experience in customer success or onboarding roles.
• Comfortable in fast-paced, startup environments.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Lead customer onboarding and user setup.
• Manage email, chat, and video support.
• Gather customer feedback for product improvements.

Skills

Communication

Problem Solving

Organizational Skills

Proactiveness

Education

1-2 years in customer-facing or SaaS support

Job description

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About Us

FirstStage is a fast‑growing, AI‑powered recruitment platform used by startups to streamline hiring. We’ve seen 400% growth in 3 months, cut screening time by 90%, and maintain a 4.6/5 candidate satisfaction rating.

The Role

Help new and existing customers maximize the value of our platform by:

• Leading onboarding and guiding users through setup
• Driving platform usage and engagement
• Managing email, chat, and video support
• Monitoring usage and proactively assisting where needed
• Gathering feedback to inform our product and UX improvements

About You

This role is ideal for someone early in their customer success career who’s excited about AI, tech and startups. You’re friendly, helpful, and a fast learner.

• Have 1-2 years experience in customer-facing, onboarding or SaaS support
• Communicate clearly and confidently (especially in writing)
• Are organised, proactive and are a problem solver who enjoys helping people
• Are curious about AI and thrive in a fast‑paced, startup environment
• Can manage multiple tasks and stay calm under pressure
• Are risk tolerant, comfortable in the deep end, and resilient

Bonus Experience

• Writing help guides or community support
• Previous startup, operations, or product roles

What you’ll get

• £25–30k salary depending on experience
• Share options (meaningful early-stage equity)
• 30 days annual leave (including bank holidays)
• MacBook Air
• Hybrid and flexible working
• Training and mentorship from an experienced founder and advisors
• Rapid career progression opportunities as we grow

Hiring Process:

1. Apply

5. Offer

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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