Customer Success Advisor — Growth & Adoption

Freightliner; Felixstowe; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Competitive pension scheme

Award-winning team

Job summary

Freightliner Group is a leading UK intermodal logistics provider with rail, road and terminal solutions. We are seeking a Commercial Account Lead to drive onboarding and adoption of Freightliner Connect, and to grow revenue across strategic accounts.

You will develop trusted relationships, translate customer needs into growth opportunities, analyse data for strategic account development and lead initiatives to upsell via Freightliner Connect while collaborating with the Sales Support Team.

Qualifications

• Proven background in a similar industry or role.
• Strong leadership and collaboration skills.
• Financial acumen and ability to analyse business data.

Responsibilities

• Lead customer onboarding activity to accelerate adoption and support long-term account growth.
• Develop trusted customer relationships and translate needs into growth opportunities.
• Maintain accurate customer and commercial data to support strategic account development.
• Drive adoption and utilisation of Freightliner Connect to increase customer lifetime value.
• Promote Freightliner Connect’s capabilities to identify upselling opportunities and incremental revenue.
• Support account development plans by expanding spend and improving retention.
• Collaborate with Sales Support Team to convert opportunities into revenue streams.

Job description

Freightliner Group is a leading UK intermodal logistics provider with rail, road and terminal solutions. We are seeking a Commercial Account Lead to drive onboarding and adoption of Freightliner Connect, and to grow revenue across strategic accounts.

You will develop trusted relationships, translate customer needs into growth opportunities, analyse data for strategic account development and lead initiatives to upsell via Freightliner Connect while collaborating with the Sales Support Team.