Customer Success & Adoption Growth Advisor

Freightliner Ltd; Felixstowe; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Pension scheme

Job summary

Freightliner Ltd in the United Kingdom seeks an experienced commercial account manager to drive onboarding, adoption, and revenue growth across Freightliner Connect. You will build trusted customer relationships, translate needs into growth opportunities, and maintain accurate commercial data for strategic development.

The role focuses on promoting platform capabilities, identifying upsell opportunities, and supporting cross-team efforts to expand customer spend and retention.

Qualifications

• Proven background in a similar industry or role.
• Strong communication and leadership capabilities.
• Experience collaborating with multiple internal teams to deliver customer value.

Responsibilities

• Lead onboarding activity to accelerate adoption and growth.
• Develop trusted customer relationships and translate needs into opportunities.
• Maintain accurate customer and commercial data for BI and growth planning.
• Drive adoption and utilisation of Freightliner Connect to increase platform value.
• Promote Freightliner Connect capabilities to identify upselling opportunities.
• Support account development plans to expand spend and improve retention.

Skills

Commercial acumen

Relationship management

Strategic thinking

Communication

Leadership

Job description

Freightliner Ltd in the United Kingdom seeks an experienced commercial account manager to drive onboarding, adoption, and revenue growth across Freightliner Connect. You will build trusted customer relationships, translate needs into growth opportunities, and maintain accurate commercial data for strategic development.

The role focuses on promoting platform capabilities, identifying upsell opportunities, and supporting cross-team efforts to expand customer spend and retention.