Customer Success & Adoption Specialist

Freightliner; Felixstowe; On-site; GBP 40,000 - 56,000; Full time

Job summary

Freightliner is a leading UK intermodal logistics provider; the role focuses on commercial growth, customer onboarding and engagement, and driving adoption of Freightliner Connect to maximize revenue and value for customers. You will work across teams to retain customers, identify upsell opportunities and strengthen long‑term partnerships.

The position emphasizes a proactive, data‑driven approach, collaboration with Sales Support and cross‑functional teams, and delivering measurable improvements

Qualifications

• Proven background in a similar industry or role.

Responsibilities

• Lead customer onboarding to accelerate adoption and revenue growth.
• Develop trusted customer relationships and translate needs into growth opportunities.
• Maintain accurate customer and commercial data for business intelligence.

Job description

Freightliner is a leading UK intermodal logistics provider; the role focuses on commercial growth, customer onboarding and engagement, and driving adoption of Freightliner Connect to maximize revenue and value for customers. You will work across teams to retain customers, identify upsell opportunities and strengthen long‑term partnerships.

The position emphasizes a proactive, data‑driven approach, collaboration with Sales Support and cross‑functional teams, and delivering measurable improvements