Customer Service Coordinator (12 Month FTC)

Ibstock Plc; Tunstall; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Digicare+ Provided by Aviva

10% matched pension

3x life insurance

Share Save scheme eligibility

Employee Assistance programme

Discount platform for staff

Job summary

Ibstock Plc invites applications for a Customer Service Sales Coordinator on a 12 month fixed term contract at our Parkhouse Sales Office in Newcastle under Lyme, Staffordshire.

In this role you will handle customer enquiries, quotations, orders and schedules, maintain CRM updates, and work with transport to ensure timely deliveries. We offer a supportive team, pension, life cover and development opportunities.

Qualifications

• Strong interpersonal and communication abilities, both written and verbal.
• Experience working as part of an effective team.
• Participation in training events which may require travel and overnight stays.
• Excellent telephone manner and accurate keyboard skills.
• Flexible and enthusiastic with the ability to work under pressure and use own initiative.
• Proficiency with Microsoft applications including email, Excel and Word.
• Full driving licence.

Responsibilities

• Respond to customer enquiries, pricing requests, delivery information and samples by telephone.
• Check addresses, pricing, discount, product and haulage availability.
• Enter quotations, sales orders, sample requests and schedules.
• Investigate credit requests and additional invoices; prepare credit notes.
• Ensure regular and accurate CRM updates.
• Liaise with Transport; manage order book and schedule clearance.
• Check acknowledgements; promote stocks and increase sales in soft sales approach.

Skills

Interpersonal skills

Communication skills

Teamwork

Telephone manner

MS Office

Driving licence

Flexibility

Tools

Microsoft Excel

Microsoft Word

Job description

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Customer Service Coordinator (12 Month FTC)

Reference: SEP20261085

Expiry date: 14:34, Wed, 11th Nov 2026

Location: Newcastle under Lyme, Staffordshire, England

Benefits: 0

Duration: 12 Months

WE ARE 200 years of history. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a Customer Service Sales Coordinator to come and join our team at our Parkhouse Sales Office in Newcastle under Lyme, Staffordshire, ST5 7RZ for a 12 month fixed term contract (maternity cover).

Specific responsibilities include:

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
• Entry of Quotations, Sales Orders, Samples Requests and Schedules.
• Investigating credit requests and additional invoices.
• Preparing Credit notes.
• Ensure that regular and accurate updates are made on company CRM package.
• Liaising with Transport
• Order Book and schedule Clearance
• Checking of Acknowledgements
• Soft sales, working with external team and customers to promote stocks and increase sales

Essential Qualifications & Experience:

Good interpersonal and communication skills - verbal and written

• Evidence of working as part of an effective team
• Participation in training events, which may necessitate travel and overnight stays
• Excellent telephone manner and accurate keyboard skills
• Flexible and enthusiastic individual able to work under pressure and use own initiative
• Working knowledge in Microsoft applications including email, Excel and Word.
• Full driving Licence

Think you can make a difference? WE ARE your future.

• Full time role
• Digicare+ Provided by Aviva
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc
• Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.