Community Incident & Support Account Manager - Temporary Until December 2027

Thecoalauthority; Mansfield; On-site; GBP 26,000 - 36,000; Full time

Job summary

Thecoalauthority in Mansfield, East Midlands, UK is seeking a temporary Community Incident & Support Account Manager to help residents affected by a major incident. You will coordinate practical support, listen to individual needs and provide clear updates while collaborating with operational and technical teams and partners.

This role focuses on sustained, direct support through challenging personal circumstances, with empathy, resilience and sound judgement.

Qualifications

• Experience supporting individuals or families through crisis or significant life changes.
• Ability to coordinate practical support and communicate updates clearly.
• Empathy, resilience and sound judgement in emotionally demanding contexts.

Responsibilities

• Coordinate practical support and liaise with operational and technical teams.
• Listen to resident needs, record details accurately and escalate when needed.
• Provide clear, empathetic communication about what happens next.

Job description

Have you supported people through crisis, displacement or significant life changes? Bring your experience to a role where thoughtful, consistent support matters.

Join the Mining Remediation Authority as a temporary Community Support Account Manager, supporting residents affected by a major incident. You’ll need hands‑on experience of supporting individuals or families through serious disruption over time and coordinating practical support.

You’ll be a familiar, reliable contact, listening to individual needs, sharing clear updates and following up concerns. Working with operational and technical teams, customer service colleagues and partners, you’ll coordinate support and communicate openly about what is known and what happens next.

Your background might include homelessness or resettlement services, housing support, family support, or community incident response. Equivalent experience is welcome: what matters is sustained, direct support through challenging personal circumstances, rather than general customer‑service experience alone.

You’ll bring empathy, resilience and sound judgement, respecting residents’ needs and choices. The work can be emotionally demanding, so professional boundaries, accurate records and knowing when to seek or escalating support are important. Previous incident‑response experience is welcome but not essential.

If this reflects your experience, we’d love to hear from you. To find out more about the role, take a look at the job description.

Community Incident & Support Account Manager - Temporary until December 2027 • Mansfield, East Midlands, UK