Customer Solutions Specialist – Unsecured Loans

Greenhouse Software, Inc.; Manchester; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Health and dental cover

Pension plan

Lunch and learns

Dog-friendly office

Free snacks

Job summary

ClearScore Group in Manchester is seeking a Customer Solutions Expert to join our Solutions Hub. You will engage with qualified leads, assess applications, and guide customers to suitable unsecured loan options using our proprietary tech.

The role emphasises a customer-centric approach, strong communication, and the ability to work in a dynamic hybrid environment with in-office days in Manchester.

Qualifications

• Sales experience within financial services is preferred.
• Results-oriented attitude focused on customer outcomes.
• Commitment to delivering standout customer experience and loyalty.
• Strong organisational skills to manage multiple interactions in a fast-paced environment.
• Excellent communication and relationship-building abilities.
• Keen eye for detail with analytical problem-solving skills.
• Flexibility to work in shifts to meet customer needs.

Responsibilities

• Engage with a portfolio of fully qualified leads from our unsecured lending journey.
• Evaluate customer applications and offer tailored recommendations.
• Provide expert guidance on unsecured loan options using our technology.
• Build and nurture customer relationships around financial goals and loan solutions.
• Achieve or exceed sales targets and KPIs while delivering exceptional service.
• Collaborate with advisory team to support customers through the application process.
• Contribute ideas to enhance the customer journey and implement improvements.

Skills

Sales experience

Customer service

Communication skills

Analytical skills

Organizational skills

Shift flexibility

Tools

CRM software

Job description

ClearScore Group in Manchester is seeking a Customer Solutions Expert to join our Solutions Hub. You will engage with qualified leads, assess applications, and guide customers to suitable unsecured loan options using our proprietary tech.

The role emphasises a customer-centric approach, strong communication, and the ability to work in a dynamic hybrid environment with in-office days in Manchester.