Customer Solutions Specialist (Logistics & Service)

Rhenus Logistics; Bradford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Rhenus Logistics is recruiting a Customer Solutions Advisor to act as the bridge between customers and our logistics operations. You will ensure customers receive accurate information, timely solutions, and a positive experience while protecting the business with solid process discipline.

You will handle inquiries by phone, email or portals, process orders and amendments, provide updates, monitor progress, and coordinate with operations, warehouse, transport and planning teams to resolve issues

Qualifications

• Strong proficiency in MS Word and MS Excel.
• GCSE Maths and English required.
• Clear communication skills.
• Reliable and punctual.
• Empathy and professionalism.
• Attention to detail and accuracy in data entry.

Responsibilities

• Understand Rhenus products, services and basic logistics processes.
• Handle inbound queries via phone, email, or portals.
• Process orders, amendments, and cancellations.
• Provide clear, accurate updates on orders, deliveries, or service issues.
• Monitor order progress and flag risks early.
• Liaise with operations, warehouse, transport and planning teams.
• Maintain accurate customer records and system updates.
• Ensure documentation is complete and compliant.
• Strong attention to detail and careful data entry.
• Friendly, helpful attitude when dealing with customers and colleagues.
• Reliability, punctuality and commitment to completing tasks on time.
• Clear communication skills.
• Interest in logistics, customer service and professional development.

Skills

MS Word

MS Excel

Education

GCSE Maths & English

Job description

Rhenus Logistics is recruiting a Customer Solutions Advisor to act as the bridge between customers and our logistics operations. You will ensure customers receive accurate information, timely solutions, and a positive experience while protecting the business with solid process discipline.

You will handle inquiries by phone, email or portals, process orders and amendments, provide updates, monitor progress, and coordinate with operations, warehouse, transport and planning teams to resolve issues