Customer Solutions Specialist

Busch Group; Telford; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Bonus Scheme

Life Insurance

Pension scheme

Employee assistance program

Workwear allowance

Career progression

Job summary

Busch Group UK is seeking a technically capable team member to identify customer solutions and prepare comprehensive proposals. You will work with marketing and external sales to qualify leads and direct opportunities, aiming to maximise sales coverage.

The role requires a solutions mindset, technical/commercial acumen, and the ability to build strong stakeholder relationships while driving growth for the Busch Group.

Qualifications

• Qualified with either an Engineering/Business Degree or relevant industry experience.
• Excellent communication and relationship-building with stakeholders.
• Strong technical knowledge and commercial acumen; solutions mindset.

Responsibilities

• Identify solutions and generate comprehensive proposals in a timely and accurate manner.
• Explore and manage/direct sales leads qualified by Marketing team.
• Create, update and close opportunities on CRM based on order status.
• Pro-actively follow up solutions proposals daily.
• Negotiate with customers to secure orders.
• Handle incoming calls related to Customer Solutions Team with technical/commercial support.
• Ensure on-time delivery targets for products.
• Suggest improvements to processes and adapt to changes.
• Develop relationships within the Busch Group and maintain quote/order visibility.

Skills

Engineering/Business degree

Solutions mindset

Stakeholder engagement

Advanced communication

Excel skills

Attention to detail

Working to deadlines

Commercial acumen

Adaptability

Strong work ethic

Education

Engineering/Business degree

Tools

CRM software

Job description

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From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry. More than 8,500 employees in 45 countries make up the global Busch family. Flat hierarchies, an entrepreneurial culture and short decision-making paths are what sets us apart.

The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory. Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change.

Join the market leader. Take responsibility. Shape the vacuum world of the future with us.

The Role

As a technically competent team member, you will have the capability of identifying solutions to support our customers and prepare comprehensive proposals to reflect those solutions. Working closely with marketing and external sales teams, you will qualify, explore and in turn, direct sales leads and opportunities to maximise sales coverage. The ideal candidate should have a solutions mindset and approach and work to contribute to the continued growth of the business.

The main tasks for this role will include, but are not limited to:

• Identify solutions and generate comprehensive proposals in a timely and accurate manner.
• Explore and manage/direct sales leads that have been qualified by Marketing team.
• Create, update and close off opportunities on CRM based on the order status.
• Pro-actively follow up solutions proposals on a daily basis.
• Negotiate with the customer to successfully secure order(s)
• Deal with incoming telephone calls that are related to Customer Solutions Team, providing sufficient technical and commercial support.
• Ensure on time delivery targets for products.
• Work within the predefined processes whilst striving to look for improvements in efficiency and suggest alternatives.
• Partake in personal development through regular training sessions.
• Develop a good working relationship within the Busch Group
• Maintain visibility of open quote and order pipeline

Your Profile

• Qualified with either an Engineering/Business Degree or relevant industry experience.
• Someone who is able to build and rapport and relationships with key stakeholders.
• Technical knowledge and commercial acumen
• Solutions Mindset
• Working to deadlines
• Advanced communication skills
• Adapting to change, willingness to learn
• Attention to detail & accuracy, excellent administration skills.
• Intermediate to advanced Excel skills
• Strong Work Ethic

We Offer

• 25 days annual leave per year increasing with length of service, plus bank holidays.
• Bonus Scheme
• Life Insurance
• Defined Contributions Pension Scheme
• Employee Assistance Program - financial, physical & wellbeing support
• Generous workwear allowance
• Long term career progression

Our people, customers and our candidates represent a wide range of cultures and experiences. We are passionate about creating a workplace where our people can flourish and succeed regardless of background.

Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to race, disability, having or not having dependents, social or economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender.

If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.