Customer Solutions Engineering, Lift & Escalators, KONE Warrington

KONE; Warrington; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

25 Days Holiday

Company Pension Scheme

Employee Assistance Programme

PDI

Life Assurance

Private Medical Insurance

Hybrid Working

Car & Bonus

Job summary

KONE is seeking a Customer Solutions Engineer to support the sales team in Warrington, covering Liverpool and Manchester. You will define specifications, prepare CAD layouts, estimate installation times and costs, and handle technical questions to enable successful project delivery.

Based in Warrington, you will collaborate with Sales, Operations and design teams to translate customer needs into technically sound solutions, ensuring compliance with codes and delivering on time and within budget.

Qualifications

• Engineering or technical background in mechanical engineering preferred.
• Excellent communication and customer-focused with attention to detail.
• Basic AutoCAD experience; Revit & Navisworks desirable; IT literacy with MS Office 365.

Responsibilities

• Analyze customers' technical needs and develop proposals showing how KONE solutions meet those needs.
• Be the technical contact for questions; participate in planning meetings with contractors, architects, and owners.
• Attend meetings and coordinate with project design team (developers, architects, main contractors, engineers).
• Provide technical and costing support during the sales process; coordinate specifications and delivery times with Supply Line, Sourcing or local subcontractors.
• accountable for solution engineering and ensuring compliance with codes, regulations, and safety requirements.
• Organize the order process and documentation; create a plan for each project and ensure it runs to schedule; manage drawings and related documents.
• Mange the purchasing of required materials; conduct site inspections; arrange handover to Operations; adhere to ISO procedures.

Skills

Engineering background

Communication skills

Customer focus

Basic AutoCAD experience

Revit/Navisworks experience desirable

IT literacy (MS Office 365)

Driving licence

Willingness to learn

Education

Mechanical engineering degree or diploma

Tools

AutoCAD

Revit/Navisworks

Microsoft Office 365

Job description

The CSE (Customer Solutions Engineer) provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customers’ needs. You are responsible for taking ownership of the order handling process in terms of defining specifications, details, dimensions, CAD, and layout drawings and estimation of installation and delivery times and costs, as well as managing any customer’s technical questions and supporting the Sales and Operations teams with technical issues.

This role covers the Liverpool and Manchester region, with your base located in Warrington.

Main Duties and Responsibilities

Customer relationship Management

• Supports the Salesperson by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs.
• Customer contact for technical questions. May participate in planning / specification meetings with contractors, architects, and owners.
• Attend meetings and co-ordinate with project design team (Developers, architects, main contractors, and structural and consulting engineers).

Technical sales support in the Customer Process

• Provides technical and costing support for the sales process.
• Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors.
• Accountable for solution engineering.
• Ensures that the proposed solution fulfils the codes, regulations, and safety requirements.
• To control costs and have a financial understanding of each project worked on.
• To provide all in-house engineering and technical advice across the product and process range.
• To carry out traffic analysis as required.

Technical support in the Delivery process

• Accountable for solution engineering.
• Accountable for technical site surveys.
• Organizes the order process and documentation.
• To create a plan for each project and ensure the project runs to schedule.
• Manages the drawing and related documents.
• Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.
• Organizes the purchasing of the required materials.
• Site inspections as required.
• Arranges and completes the project handover process to Operations team.
• Adherence to company ISO procedures .

Skills and Experiences

• Engineering / technical background (Diploma/Degree in mechanical engineering preferable) or equivalent lift and/or Escalator engineering experience.
• Must have excellent communication skills.
• Must be customer focused with excellent attention to detail.
• Basic AutoCAD experience. Although training will be made available.
• Revit & Navisworks experience is desirable.
• IT literacy. Fluent in Microsoft Office 365.
• Previous experience of elevator/escalator industry and capability to survey and assess existing equipment is desirable.
• Driving license
• Enthusiastic about engineering and willing to learn.

Benefits : Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Hybrid Working, Car & Bonus.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html