Customer Solution Engineer

Tatum; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

25 vacation days

Flexible working

ESOP

Learning budget

Job summary

A dynamic technology company in Greater London is seeking a skilled Customer Solutions Engineer to work closely with customers, engineering, and sales teams. You will design solutions and provide hands-on technical support while participating in product development. Ideal candidates should have a customer-focused mindset, familiarity with REST APIs and programming experience, and at least 3 years of relevant IT experience. The role offers modern benefits, a supportive culture, and opportunities to engage with blockchain technologies.

Qualifications

• 3+ years of working experience in IT or a related technical role.
• Familiarity with REST APIs and tools like Postman and OpenAPI.
• Experience in searching logs and dashboards to identify issues.

Responsibilities

• Act as a power user of the Tatum platform within the engineering team.
• Communicate effectively with customers regarding solution deployment.
• Provide modern support practices to solve customer issues.

Skills

Customer-focused approach

REST APIs

Postman

Git

Programming experience

Tools

Slack

Freshdesk

ClickUp

Job description

About The Role

We are looking for a Customer Solutions Engineer who will work closely with customers, engineering, and sales teams. This role combines solution design, hands‑on technical support, and active participation in product development. You will help customers successfully adopt and operate our solutions while continuously feeding customer insights back into engineering.

Key Responsibilities

• Part of the engineering team as a power user of the Tatum platform
• Communicate with customer, helping them to find and deploy solution using Tatum platform
• Helping customers to solve their issues using modern support practices
• Participate on sales prospect calls as a technical partner
• Building prototype applications on Tatum platform

Requirements

• A customer-focused engineer and team player who enjoys communicating and helping customers successfully use our platform
• Familiarity with REST APIs and tools such as Postman and OpenAPI (OAS)
• Ability to search in logs and dashboards to identify and diagnose issues
• Experience working with Git
• Programming experience (any backend or scripting language is acceptable)
• 3+ years of working experience in IT or a related technical role
• Blockchain knowledge is a huge plus but don't worry we teach you everything

What You'll Work With

• Slack, Freshdesk, and ClickUp to communicate with customers and internal teams
• REST APIs, Postman and OpenAPI to design, and validate solutions
• Various programming languages to build prototypes, PoCs and code snippets
• Grafana logs and dashboards to diagnose real-world issues

Benefits

• A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience
• A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture
• A startup-minded environment where your ideas and contributions matter
• Standard benefits as 25 vacation days, flexible working, ESOP, budget for learning and others.

Ready to dive into an exciting role? Apply now and let's build something great together!