Customer Solutions Engineer

EDMI; Hook; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Flexible start/finish times

Private medical insurance

Company pension

Energy tech impact

Job summary

EDMI is seeking a Customer Solutions Analyst/Engineer to join the Customer Experience and Product team in the UK. The role is ideal for someone early in their career who wants to build technical expertise, work directly with customers and contribute to EDMI's smart metering solutions.

You will support customers with integration and deployment, investigate technical issues, and analyse data to identify root causes.

Qualifications

• Has an engineering, technology or related degree.
• Enjoys investigating problems and finding solutions.
• Is highly analytical with strong attention to detail.
• Has excellent communication skills and enjoys working with people.
• Is proactive, organised and eager to learn.
• Can balance technical thinking with a customer-focused approach.
• Has an interest in technology, energy or smart metering (helpful but not essential).

Responsibilities

• Supporting customers with the integration and deployment of smart metering solutions.
• Investigating technical issues and helping customers reach successful outcomes.
• Analysing data, logs and customer feedback to identify root causes and solutions.
• Building strong relationships with customer and internal stakeholders.
• Delivering customer training and product enablement activities.
• Working closely with engineering, product management, quality and sales teams.
• Contributing ideas that improve products, processes and customer experience.

Skills

Analytical thinking

Communication skills

Problem solving

Customer focus

Learning mindset

Education

Engineering, technology or related degree

Job description

Are you naturally curious, analytical and passionate about solving problems?

At EDMI, we're looking for a Customer Solutions Analyst/Engineer to join our Customer Experience and Product team. This is an exciting opportunity for someone early in their career who wants to develop technical expertise, work directly with customers and play a key role in the UK's smart energy transition.

You'll work with some of the UK's leading energy companies, helping customers integrate and deploy our smart metering solutions while gaining invaluable exposure to product management, engineering, customer success and commercial operations. The role is specifically designed to help develop future technical, customer and business leaders within EDMI.

We're Looking For Someone Who

• Has an engineering, technology or related degree
• Enjoys investigating problems and finding solutions
• Is highly analytical with strong attention to detail
• Has excellent communication skills and enjoys working with people
• Is proactive, organised and eager to learn
• Can balance technical thinking with a customer-focused approach
• Has an interest in technology, energy or smart metering (helpful but not essential)

What You'll Be Doing

• Supporting customers with the integration and deployment of smart metering solutions
• Investigating technical issues and helping customers reach successful outcomes
• Analysing data, logs and customer feedback to identify root causes and solutions
• Building strong relationships with customer and internal stakeholders
• Delivering customer training and product enablement activities
• Working closely with engineering, product management, quality and sales teams
• Contributing ideas that improve products, processes and customer experience

What we offer you

• Flexible start and finish times
• Private medical insurance
• Company pension
• A chance to work on technology helping shape the future of energy