Account Manager

TikTok Shop; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative marketplace is looking for an Account Manager to enhance merchant growth and development. The candidate will drive partnerships, develop growth strategies, and collaborate with cross-functional teams. Ideal applicants have account management experience and proficiency in data analysis, communication, and presentation, particularly in fast-paced environments. A solid understanding of e-commerce trends, especially with platforms like TikTok, is highly desirable. This temporary assignment is coordinated through a third-party agency.

Qualifications

• Experience in account management with a focus on category growth.
• Strong communication, analytical, and presentation skills.
• Ability to thrive in a fast-paced and ambiguous environment.

Responsibilities

• Drive and manage account partnerships to ensure merchant growth.
• Develop growth plans with merchants to achieve business targets.
• Collaborate with key stakeholder teams to align goals and actions.

Skills

Account Management

Communication

Organisational skills

Presentation skills

Analytical skills

Data analysis

Tools

Tableau

Power BI

Social media platforms

Job description

TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one‑stop, seamless shopping experience and bring more commerce solutions that further enable our community to discover and engage with what they love. The ideal candidate will have experience in Account Management and possess excellent communication, organisational and presentation skills. Operating in a fast‑moving environment you will work autonomously, taking full responsibility and ownership for hitting business OKRs.

Responsibilities

• Drive and manage account partnerships to ensure merchant growth and development.
• Develop and execute growth plans with merchants to achieve business targets.
• Collaborate with creator managers to produce high‑quality eCommerce content & drive GMV through detailed collaboration.
• Work closely with key stakeholder teams to align goals and actions.
• Utilise data effectively to understand pain points and prioritise solutions.
• Deeply understand sellers' needs and capture their pain points, escalating internally when relevant.
• Design strategies to improve sellers' revenue growth.
• Utilise data proficiently to identify opportunities and prioritise solutions.

Minimum Qualifications

• Experience in account management with a focus on category growth.
• Expert knowledge of retail landscape, consumer demands, and e‑commerce trends.
• Experience using social media platforms, especially TikTok, in a professional capacity.
• Fast learner with a good sense of judgement.
• Strong communication, presentation, analytical, and data skills.
• Ability to thrive in ambiguity and adjust quickly to change.

Preferred Qualifications

• Proficiency in managing ads and paid media campaigns.
• Experience with digital marketing strategies and tools.
• Familiarity with data visualisation and Business Intelligence (BI) tools (e.g., Tableau, Power BI).
• Strong understanding of the Fashion industry landscape and UK market experience.
• Experience collaborating with cross‑functional teams and adapting to fast‑paced environments.
• Tech/e‑commerce background preferred.
• Knowledge about TikTok's TTS Model: familiarity with TikTok's TTS model and the ability to explain its benefits to merchants.

Important Note: Please be advised that this job posting is on behalf of a third‑party agency. This is a 6‑12 month temporary assignment managed by a third‑party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third‑party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third‑party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy.

Job Information

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.