Customer Solution Manager - TikTok Shop (Italian/Spanish/Dutch/Polish speaker) (Third Party Associate)

TikTok; Greater London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

TikTok Shop is seeking a Customer Solution Manager (Third Party Associate) to drive onboarding of strategic e-commerce merchants onto the TikTok Shop platform. You will act as a trusted technical advisor, guiding discovery, design, and implementation across 1st Party, 3rd Party Apps and API integrations to enable scalable, long-term success.

You will align merchants, technology partners, and system integrators, ensuring adherence to integration standards while collaborating with internal teams

Qualifications

• Fluent English and ability to communicate with stakeholders across multiple markets.
• 3+ years in product operations, Technical Account Management, Solutions Architect, Customer Success Management, or similar roles for large enterprise clients; Shopify and API integrations preferred.
• Strong understanding of e-commerce ecosystems, system integrations, integration patterns, and tech stacks.
• Strong project management skills for parallel workstreams and cross-functional collaboration.
• Ability to translate technical concepts into business terms and map requirements to solutions.

Responsibilities

• Drive onboarding of strategic e-commerce merchants to TikTok Shop.
• Act as a trusted technical advisor for 1st party and 3rd party apps and API integrations.
• Provide expert guidance on integration patterns and best practices for platform partners.
• Coordinate with merchants, partners, and system integrators to deliver compliant integrations.
• Collaborate with internal support and engineering to diagnose and resolve issues.
• Capture market learnings to inform product roadmap and scale best practices.

Skills

English fluency

Cross-market communication

Project management

Analytical skills

Attention to detail

Education

Bachelor's degree or above

Tools

Shopify

API integrations

Salesforce Commerce Cloud

Netsuite

REST/SOAP APIs

Job description

Responsibilities

About the team

TikTok Shop is an innovative marketplace fully integrated into TikTok. It brings together online sellers, buyers and creators - all within TikTok to build a one-stop, seamless shopping experience and bringing more commerce solutions that further enable our community to discover and engage with what they love.

The purpose of the Customer Solution Manager (Third Party Associate) role is to drive the successful integration and onboarding of strategic e-commerce merchants onto the TikTok Shop platform by acting as a trusted technical advisor and solutions expert.

This role bridges the gap between business needs and technical execution, ensuring seamless system integration through close collaboration with internal stakeholders, external merchants, and technology partners. You will work on 1st Party, 3rd Party Apps and API integrations to enable scalable, long-term success for merchants whilst contributing valuable market insights to guide TikTok Shop's product development roadmap.

• Partner with account management (and other internal stakeholders) for onboarding strategic merchants as well as supporting post-onboarding troubleshooting for all High Priority merchants.
• Act as the trusted technical advisor to merchants, guiding them through discovery, design and implementation when integrating 1st Party (example: Shopify) Apps, 3rd Party Apps and API integrations with the TikTok Shop platform.
• Provide expert advice based on industry best practices, integration patterns and in-depth product knowledge of the TikTok platform, its apps and APIs to support end-to-end integrations with target platforms, such as Salesforce Commerce Cloud, Shopify, Netsuite, API, etc.
• Align merchants, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
• Collaborate closely with merchants, internal technical support and engineering teams for customer issue diagnosis and resolution.
• Capture learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.

Qualifications

Minimum Qualifications:

• Fluency in English is required, along with the ability to communicate effectively with local stakeholders across the Italy, Spanish, Dutch, or Polish markets. Candidates must therefore be fluent in at least one of the following languages: Spanish, Italian, Dutch, or Polish.
• Bachelor's degree or above, with preferably 3+ years of experience in product operations, Technical Account Management, Solutions Architect, Customer Success Management, or similar roles supporting large enterprise clients; experience with Shopify and API integrations is preferred.
• Strong understanding of the e-commerce ecosystem and architecture, with expert-level knowledge of system integrations, integration patterns, best practices, and common technology stacks.
• Strong project management skills, with the ability to manage multiple integration workstreams in parallel, coordinate cross-functional stakeholders, and deliver against timelines in a fast-paced environment.
• Strong ability to analyse technical concepts, translate them into business terms, and map business requirements to technical solutions.
• Exceptional attention to detail and organisation.
• This role supports multiple regional markets. Assignment to specific regions will be based on business demand, language capabilities, and relevant market experience. Professional working proficiency in English is required.

Preferred Qualifications:

• Experience with REST-ful, SOAP APIs a plus

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.