Customer Services Training Lead

DPD Group; Smethwick; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance of 4 x salary

Free onsite car parking

Discounted shopping from retailers

Milestone days off

Eye tests and glasses support

Job summary

DPD Group is looking for a Team Manager - Training to lead the training function across CCS locations, delivering engaging programmes and driving continuous improvement. You will manage delivery, assess development needs and align training with business goals.

You will need outstanding communication, coaching and organisational skills, with the ability to tailor approaches to individuals and manage stakeholders effectively within a fast-paced logistics environment.

Qualifications

• Experience in fast-paced roles with ability to work under pressure.
• Outstanding verbal and written communication skills.
• Ability to coach and motivate teams and develop training solutions.

Responsibilities

• Create and deliver training.
• Be accountable for CCS Communication.
• Maintain understanding of CCS Estate activities.
• Develop standardized training practices and processes.
• Tailor approaches to individuals and manage stakeholders.
• Host regular stakeholder meetings.
• Develop a customer-centric training team and assess needs.
• Evaluate training impact and KPI outcomes.
• Deliver training within agreed budgets.

Skills

Communication

Coaching

Technical ability

Data analysis

Motivation

Flexibility

Organisational Skills

Job description

DPD Group is looking for a Team Manager - Training to lead the training function across CCS locations, delivering engaging programmes and driving continuous improvement. You will manage delivery, assess development needs and align training with business goals.

You will need outstanding communication, coaching and organisational skills, with the ability to tailor approaches to individuals and manage stakeholders effectively within a fast-paced logistics environment.