Customer Services Technician

Miller Homes; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Miller Homes is seeking a Customer Services Technician to join their team in the North East region. The role involves defect repairs in occupied homes, liaising with contractors, and maintaining positive working relationships with colleagues while upholding company values.

Qualifications

• Clean driving license required.
• Time-served tradesperson.
• Strong work ethic and empathy in customer dealings.

Responsibilities

• Carry out defect repairs in occupied properties.
• Liaise with contractors for coordination of remedial works.
• Maintain professionalism and courtesy when interacting with customers.

Skills

Communication skills

Team player

Problem-solving

Reliability

Job description

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At Miller Homes, we are building homes in a way that allows us to create better places for people to belong, better homes for customers, and better environments for communities to thrive and nature to prosper. We are also committed to creating a better working environment for our people. We aim to build better places where people and the planet prosper.

We are seeking to recruit a Customer Services Technician to join our Customer Services team based in the North East region.

The ideal candidate will have a clean driving license, be a time-served tradesperson, and demonstrate that they are a team player. They will possess a strong work ethic, excellent communication skills, a desire and drive to succeed, and empathy and sympathy when dealing with our customers. The candidate should be smart, punctual, honest, and reliable.

The main responsibilities of this role include:

1. Carrying out defect repairs in occupied properties
2. Liaising with nominated contractors and suppliers for the coordination of remedial works in occupied homes
3. Collaborating with your Line Manager to promote effective solutions to complex remedial activities
4. Creating positive working relationships with colleagues, especially site teams
5. Coordinating with the Customer Service Hub regarding remedial activities
6. Completing all assigned tasks effectively and within charter timescales
7. Maintaining professionalism, courtesy, dignity, and control when interacting with customers, colleagues, and subcontractors to uphold the company's core values

You should also have a sound understanding of NHBC Technical Standards & Guidelines, a good decision-making process, and the ability to use your initiative to solve problems.