Customer Services Team Leader

Darmody Architecture; Bromley; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

An established industry player seeks a motivated Customer Service Team Leader to join their dynamic team in Bromley. In this full-time role, you will lead and develop a small team dedicated to providing exceptional customer service and administrative support. Your expertise in team leadership, performance monitoring, and communication will be essential as you ensure service levels are met and quality is maintained. This innovative firm offers a hybrid working environment, opportunities for professional development, and a competitive salary package. If you are passionate about customer service and team development, this is the perfect opportunity for you.

Benefits

Hybrid working

Opportunity to gain professional qualifications

Excellent pension scheme

Bonus schemes

Qualifications

• Minimum two years’ experience as a team leader in financial services.
• Strong communicator with great interpersonal skills.

Responsibilities

• Ensure agreed service levels are met and maintain quality in team work.
• Respond and action customer complaints while ensuring compliance.

Skills

Team Leadership

Communication Skills

Interpersonal Skills

Organizational Skills

Performance Monitoring

Job description

Customer Service Team Leader / Bromley (Hybrid) / £28,000 - £30,000

My client, a leading organisation, is looking for a Customer Service Team Leader to join them on a full-time permanent basis. As a Customer Service Team Leader in this role, you will be responsible for supporting and developing a small team who provide administration support for customers. You should be confident in communicating and have previous experience in a similar role.

Role and Responsibilities:

1. Ensure agreed service levels are met
2. Make sure teams are maintaining quality in their work and provide feedback
3. Maintain team training and ensure this is updated regularly
4. Create training development plans
5. Respond and action customer complaints
6. Ensure procedures are followed and remain compliant
7. Complete all required administrative tasks

Essential Skills:

1. A minimum of two years’ experience as a team leader ideally within financial services
2. Previous experience in planning and monitoring team performance
3. Be motivated and driven with the ability to coach a team
4. Strong communicator with great interpersonal skills
5. Very organised and able to work to deadlines

Package:

1. £28,000 - £30,000 per annum
2. Hybrid working
3. Opportunity to gain professional qualifications
4. Excellent pension and bonus schemes