Customer Service Team Leader

Flutter UK & Ireland; London; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading company in the betting industry is seeking a Customer Service Team Leader Trainee in London. This role focuses on creating a positive customer experience and involves managing shop operations while promoting online products and services. Ideal candidates will enjoy interacting with customers and embracing technology in a dynamic retail environment.

Benefits

20% discount on FlutterShares

Salary increase after 6 months

Company Sick Pay scheme (up to 5 weeks)

Six free counselling sessions & 24/7 EAP Telephone Support

Birthday Day off

Maternity & Paternity leave top-up

Free eye test & discount on VDU glasses

Live sports streamed in shop

Competitions with prizes

Head Office secondment schemes

Qualifications

• No prior betting industry experience required; attitude valued.
• Must embrace technology and adapt to different situations.

Responsibilities

• Manage all shop operations, including opening and closing procedures.
• Take and process bets while maintaining shop presentation standards.
• Cross-sell retail and online products effectively.

Skills

Customer Engagement

Adaptability

Effective Communication

Job description

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Customer Service Team Leader Trainee CS Team Leader PAY RATE £13.05ph

YOUR ROLE IN THE TEAM

Paddy's Customer Service Team Leaders are the face of the business! We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are always exploring new ways to drive the business and adapt to Retail's evolving Online presence! Ideally, we want people who embrace technology, as they will flourish in Paddy Power by promoting our online products and services within our shops and providing an epic customer journey.

We encourage all our team members to aim higher. Your career progression is what you make of it! Be brave and map your journey to reach your goals through endless opportunities within our business. No prior betting industry experience? No worries, we’ll provide the knowledge—your attitude is what counts! If this sounds like you, keep reading!

HOW WE DO IT

We seek individuals who will exceed customer expectations, build effective relationships, and create a warm, positive environment. This includes cross-selling retail and online products, clearly communicating answers to customer queries, and informing customers about our latest promotions.

Other responsibilities include:

• Managing all shop operations, including opening and closing procedures
• Taking and processing bets
• Maintaining shop presentation standards
• Adapting to different situations while remaining customer-focused
• Complying with Social Responsibility duties

WHAT'S IN IT FOR YOU?

• Money Baller: Reap the rewards
• Industry-leading pay rates: Why not get paid more for the same job?
• Salary increase after 6 months: PP has been rewarding punters and employees since 1988
• 20% discount on FlutterShares: Get your ‘Share' of the winnings
• Refer & Earn scheme: Having a friend at work makes the job more enjoyable
• Team Doc: A healthy worker is a happy worker
• Maternity & Paternity leave top-up: Not paid babysitting
• Company Sick Pay scheme (up to 5 weeks): Under the weather? Grab Paddy's umbrella
• Free eye test & discount on VDU glasses: How else would you watch sport at work?
• Birthday Day off: Celebrate your special day!
• Six free counselling sessions & 24/7 EAP Telephone Support: Because some benefits are serious
• Craic & Banter: Enjoy working and living your best life
• Competitions with prizes: Who doesn’t love a bit of healthy competition?
• Lifestyle and retail discounts (WRKIT): Discounts beyond transport
• Live sports streamed in shop: Horse racing, football, darts, golf—watch it all while working
• Big Christmas and Grand National drinks: Celebrate with your team
• Head Office secondment schemes: Learn the business inside and out