Customer Service Team Leader

William Hill; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

William Hill is seeking a Team Leader for their betting shops in London. This role involves leading a team, providing exceptional customer service, and maintaining the shop's standards. Candidates should possess supervisory experience and strong interpersonal skills, and have the opportunity for career progression and competitive benefits.

Benefits

High performance incentives

Best-in-class training and development

28 days holiday plus extra day for birthday

Pension plan with company match

Perks and discounts at various retailers

Access to discounted Oyster card

Qualifications

• Aged 18+ (legal requirement).
• Supervisory experience and great people skills.
• Positive attitude with a professional approach.

Responsibilities

• Leading and motivating a team of Customer Service Representatives.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.

Skills

Supervisory experience

People skills

Interpersonal skills

Job description

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For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

You will be responsible for:

This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:

• Leading and motivating a team of Customer Service Representatives
• Coaching and development of your team
• Maintaining high standards and ensuring the shop always looks the part (visual displays)
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

Working patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Aged 18+ (legal requirement)
• Supervisory experience and great people skills
• A positive, can-do attitude with a professional and dynamic approach to work
• Strong interpersonal and empathy skills to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Compensation: High performance incentives and opportunities to earn quarterly performance bonuses.
• Training and development: Best-in-class induction and ongoing external and on-the-job training.
• Career prospects: Opportunities to progress to roles such as Cluster Operations Manager or Head Office positions.
• Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
• Pension plan: Company matches pension contributions up to 4%.
• Perks and discounts: Discounts at high street shops, cinemas, holidays, and more.
• Travel card: Access to discounted Zone 1-6 Oyster card for commuting.