Customer Service Team Leader

William Hill; Addlestone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in betting is seeking a Customer Service Team Leader in Addlestone. This role involves leading a team, coaching staff, and ensuring excellent customer service while maintaining shop standards. Comprehensive training and competitive benefits are provided, along with opportunities for career progression, making it an ideal position for someone with strong people skills and supervisory experience.

Benefits

Competitive benefits including incentives

Comprehensive training and development programs

Holiday entitlement: 28 days plus an extra paid day for your birthday

Pension plan with 4% matching contributions

Discounts in high street shops, cinemas, holidays

Discounted Zone 1-6 Oyster card for commuting

Qualifications

• Aged 18+ (legal requirement).
• Supervisory experience and great people skills.
• Positive, can-do attitude.
• Strong interpersonal skills to engage with customers.

Responsibilities

• Leading and motivating a team of Customer Service Representatives.
• Coaching and development of your team.
• Maintaining high standards and ensuring the shop looks the part.
• Providing excellent customer service.
• Championing safer gambling.
• Opening and closing the shop.

Skills

Leadership

Interpersonal Skills

Empathy

Customer Service

Job description

Social network you want to login/join with:

Customer Service Team Leader, Addlestone

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Client:

William Hill

Location:

Addlestone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b51c9acf9fb6

Job Views:

32

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.

As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.

You will be responsible for:

• Leading and motivating a team of Customer Service Representatives
• Coaching and development of your team
• Maintaining high standards and ensuring the shop always looks the part (visual displays)
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Opening and closing the shop, with support from your team as required
• Ensuring your shop achieves targets

Working patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Aged 18+ (legal requirement)
• Supervisory experience and great people skills
• A positive, can-do attitude with a professional and dynamic approach to work
• Strong interpersonal and empathy skills to engage with customers from all walks of life

What's in it for you?

• Competitive benefits including incentives, performance bonuses, and career progression opportunities
• Comprehensive training and development programs
• Holiday entitlement: 28 days plus an extra paid day for your birthday
• Pension plan with 4% matching contributions
• Discounts in high street shops, cinemas, holidays
• Discounted Zone 1-6 Oyster card for commuting