Customer Services Support Executive

Softcat; Marlow; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading IT infrastructure provider as a Customer Services Support Executive in Marlow. This role focuses on managing the returns process and supporting customer billing issues in a collaborative environment. Enjoy flexible working patterns and a supportive culture that values individuality and diverse perspectives.

Benefits

Flexible working patterns

Hybrid working

Flexible hours

Qualifications

• Strong organizational skills with high attention to detail.
• Excellent communication and administrative skills.

Responsibilities

• Managing returns in and out of our warehouse.
• Conducting monthly stock checks at partners' warehouses.
• Investigating order delivery discrepancies.

Skills

Organizational Skills

Time Management

Communication

Analytical Skills

Numerical Skills

Tools

Microsoft Office

Job description

Join us to apply for the Customer Services Support Executive role at Softcat.

Get AI-powered advice on this job and enjoy exclusive features.

Are you looking to start your career in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Customer Services Team!

Softcat is one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We are passionate about employee satisfaction and world-class customer service, which reflects our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team at our Marlow Head Office. The primary focus of the team is to manage the returns process from start to finish and assist with rectifying customer billing issues for specific sales teams. You will work in a busy, friendly environment with a great atmosphere.

Success the Softcat Way

It's an exciting time at Softcat, one of the UK's most successful technology solutions businesses. We help customers succeed through technology by putting our employees first. Having reached the £1 billion+ annual revenue milestone, opening our first office outside the UK, and winning numerous industry awards, we have big plans for the future. If you share our drive and ambition, prepare to achieve more in your career.

Support our Customers and Sales Teams by resolving queries with care

We are seeking a Customer Services Support Executive to support our team by managing the day-to-day organization and smooth running of the returns process.

As a Customer Services Support Executive, your responsibilities will include:

1. Managing returns in and out of our warehouse
2. Managing weekly returns to our main suppliers
3. Conducting monthly stock checks at our partners' warehouses, managing stock in/out, and placing internal and external orders
4. Handling tasks related to our suppliers such as chasing credit notes, returning goods, obtaining return authorizations, and resolving queries and discrepancies
5. Investigating order delivery discrepancies

We'd love you to have:

• Strong organizational skills with high attention to detail
• Excellent time management skills
• Excellent communication and administrative skills
• The ability to work well in a team and independently, using your initiative
• Proficiency in Microsoft Office (Word, Excel, Outlook) and strong analytical and numerical skills

We understand that confidence gaps and imposter syndrome can affect talented individuals, so please don't hesitate to apply—we'd love to hear from you!

Work in a way that suits you

We recognize that everyone has different working preferences. In this role, we offer flexible working patterns:

• Hybrid working – 3 days in the office and 2 days remote
• Flexible hours – adjusting start and finish times
• Flexibility around school drop-offs and pick-ups

Working with us

Wherever you work, we want you to feel supported and empowered to reach your potential. We celebrate individuality, value diverse perspectives, and embrace all backgrounds.

Join us

To become part of our success story, please apply now. We support applicants with disabilities or neurodiversity by providing necessary adjustments throughout the recruitment process. All shared information is confidential. Learn more about our culture and diversity commitments at jobs.softcat.com/jobs/our-culture/.

At Softcat, we welcome the use of AI in our application process, believing it can help create a fair candidate experience. However, we value authenticity and encourage you to be true to yourself in your application.