Customer Services Supervisor

JR United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the bitumen industry is seeking a Customer Service Supervisor to manage day-to-day operations at their Avonmouth location. The successful candidate will oversee customer orders, invoicing, and logistics planning while contributing to overall customer satisfaction. Ideal applicants will have strong organization skills, be adaptable, and have experience in customer-focused administrative roles.

Benefits

Life assurance cover (x4 basic salary)

25 days annual leave + bank holidays

Opportunity to study towards a professional qualification fully funded

Ongoing training and personal/professional development

Discounts on car leasing, holidays, cinema tickets, restaurants

Qualifications

• Previous experience in a customer focused administrative role.
• Conversant with Word and Excel.
• Able to demonstrate flexibility and adaptability.

Responsibilities

• Receive and facilitate customer orders and administration of sales.
• Support haulage planning and manage purchases from third party facilities.
• Raise customer invoices and resolve any invoice queries.

Skills

Communication Skills

Organisational Skills

Flexibility

Adaptability

Tools

Word

Excel

Job description

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Continental Bitumen UK is part of the Colas Group, based in Avonmouth and recruiting a Customer Service Supervisor to support the business. As Customer Service Supervisor you will manage the day-to-day customer service operations, facilitating customer deliveries and collections. As the role is based at the vibrant Avonmouth docks, you will reside close by or have your own transport.

Responsibilities

• Customer service: Receive and facilitate customer orders and administration of sales.
• Planning: Support haulage planning, integrate customer collections and manage purchases from third party bitumen facilities.
• Invoicing: Raise customer invoices and resolve any invoice queries.

You will ensure customer satisfaction and contribute to smooth logistics operations. Strong organisational skills, attention to detail, and a commitment to safety are essential for success in this role. Join our team and play a vital role in providing excellent customer support and efficient haulage planning.

Qualifications

The ideal candidate will have previous experience in a customer focussed administrative role and be conversant with Word and Excel. You will be a team player with a willingness to learn, good communication skills, good written and oral skills, able to demonstrate flexibility and adaptability.

Previous experience in a customer focussed administrative role, conversant with Word and Excel, good communication skills, flexibility, and adaptability.

Pay range and compensation package

• Life assurance cover (x4 basic salary)
• 25 days annual leave + bank holidays (with the option to buy/sell more)
• Opportunity to study towards a professional qualification fully funded
• Ongoing training and personal/professional development
• Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.

Equal Opportunity Statement

As a business, we hold three core values: Caring, Sharing, and Daring. We are committed to Caring for our colleagues, promoting equality and diversity, and maintaining a culture of fairness, transparency, and respect for all employees, clients, communities, suppliers, contractors, and other stakeholders. We harness a productive environment where talents are being fully utilised and organisational goals are met, Sharing our knowledge and expertise with colleagues to progress and expand on new ideas, promoting trust, responsibility, and solidarity. Our culture is built on an innovative and pioneering mindset, Daring to welcome new ideas and approaches. We are driven to invest in our employees and encourage them to participate in innovation, moving forward and striving to provide sustainable infrastructure solutions.