Customer Services Supervisor

UNITED KINGDOM; Bristol; On-site; GBP 29,000 - 35,000; Full time

Job summary

Colas Ltd, part of the global Colas Group, is seeking a Customer Service Supervisor in Avonmouth. The role involves managing customer service operations, facilitating deliveries, planning logistics, and ensuring customer satisfaction. Ideal candidates should have a background in customer service and strong organizational skills, along with proficiency in Word and Excel, to thrive in this dynamic environment.

Benefits

Generous pension contribution

Life assurance cover

25 days annual leave + bank holidays

Flexible working policy

Fully funded professional qualification

Ongoing training and personal development

Discounts on car leasing, holidays, and more

Qualifications

• Previous experience in a customer focused administrative role is essential.
• Good written and oral communication skills are required.
• Ability to demonstrate flexibility and adaptability.

Responsibilities

• Manage day-to-day customer service operations.
• Facilitate customer deliveries and collections.
• Raise customer invoices and resolve invoice queries.

Skills

Organisational skills

Communication skills

Flexibility

Attention to detail

Tools

Word

Excel

Job description

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Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a 'Gold Investor in People' award for continuously developing and rewarding our employees, offering excellent career potential.

Purpose of the Role

Continental Bitumen UK is part of the Colas Group, based in Avonmouth and recruiting a Customer Service Supervisor to support the business. As Customer Service Supervisor you will manage the day-to-day customer service operations, facilitating customer deliveries and collections. As the role is based at the vibrant Avonmouth docks, you will reside close by or have your own transport.

Main Responsibilities

The role is split into three key areas; Customer service: Receive and facilitate customer orders and administration of sales. Planning: Support haulage planning, integrate customer collections and manage purchases from third party bitumen facilities. Invoicing: Raise customer invoices and resolve any invoice queries. You will ensure customer satisfaction and contribute to smooth logistics operations. Strong organisational skills, attention to detail, and a commitment to safety are essential for success in this role. Join our team and play a vital role in providing excellent customer support and efficient haulage planning.

Ideal Candidate

The ideal candidate will have previous experience in a customer focussed administrative role and be conversant with Word and Excel. You will be a team player with a willingness to learn, good communication skills, good written and oral skills, able to demonstrate flexibility and adaptability.

Package Description

Colas offers some great benefits with this role, including:
A generous pension contribution - £29,000 - £35,000
Life assurance cover (x4 basic salary)
25 days annual leave + bank holidays (with the option to buy/sell more)
Flexible working policy
Opportunity to study towards a professional qualification fully funded
Ongoing training and personal/professional development
Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.

Note to Recruitment Agencies :

In line with our Company Policy, Colas Ltd has a preference for direct hiring and we will reach out to our PSL (Preferred Suppliers List) agencies if the role is eligible for release. We do not accept speculative CVs from agencies. If a speculative CV is sent, no fee will be applicable.

As a business, we hold three core values Caring, Sharing and Daring.

We are committed to Caring for our colleagues, promoting, equality and diversity, and maintaining a culture of fairness, transparency, and respect for all employees, clients, communities, suppliers, contractors, and other stakeholders.

We harness a productive environment where talents are being fully utilised and organisational goals are met, Sharing our knowledge and expertise with colleagues to progress and expand on new ideas, promoting trust, responsibility, and solidarity.

Our culture is built on an innovative and pioneering mindset, Daring to welcome new ideas and approaches. We are driven to invest in our employees and encourage them to participate in innovation, moving forward and striving to provide sustainable infrastructure solutions.