Customer Service Supervisor

Ecolab; Caerphilly; On-site; GBP 30,000 - 33,000; Full time

Job summary

Ecolab is seeking an experienced Team Leader to enhance customer service in a dynamic environment. The ideal candidate will lead, mentor, and inspire a talented team, ensuring high standards in delivering customer service. Benefits include a competitive salary, a comprehensive benefits package, and a commitment to diversity and inclusion within a global company.

Benefits

Investment in training and development

Flexible benefits package

Pension and life assurance

Opportunity to purchase company shares

Qualifications

• Experience in people leadership and performance management techniques.
• Solid background in identifying and delivering process change.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and motivate a team of customer service representatives.
• Oversee customer service operations including claims and complaints.
• Set objectives and monitor performance in a dynamic environment.

Skills

People Leadership

Performance Management

Customer Service

Communication Skills

Problem Solving

Job description

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We are looking for an experienced leader with a proven track record of being able to set and deliver high standards consistently. You will be an open and honest leader who values and drives that in others and are able to inspire, motivate and engage people at all levels across a dynamic field-based business.

What’s in it For You:

Be recognized for meeting goals, and secure opportunities for advancement

Sharpen your professional business acumen

Work for a stable, growing, global Fortune 500 company

Comprehensive benefits package starting day 1 of employment.

What You Will Do:

1. Team Leadership: Lead, motivate, and mentor a team of customer service representatives, providing guidance and support to foster a positive and productive work environment.

Oversees assigned customer service operations to ensure that customer claims and complaints are handled fairly and effectively. Understands sales initiatives, products, and distribution methods of division(s) supported.

Identify, lead and deliver cross departmental people engagement initiatives

Set objectives and goals for area of responsibility and monitor performance daily

Prioritisation of resources to meet customer and business needs in a constantly changing service-based organisation

Own and oversee day to day performance of multiple teams with a diverse set of processes

Work collaboratively to solve customer and business problems at multiple levels

Independent delivery of operational change as well as day to day tactical improvements

Work with the Head of Customer Service to define and deliver strategic initiatives

The role's core hours are between 8-6 Monday to Friday, but once a 7 week rotational basis you will be required to cover the on-call escalating manager

Candidate Requirements

Experience of people leadership and performance management techniques

Solid background of being able to identify and deliver process change and improvements

Sets high standards and able to measure team and self-performance vs targets

Passionate about customer service showing ownership at all times

Able to deal with time critical issues calmly through to resolution

Excellent written and verbal communication skills aimed at individual contributor through to senior management level

Highly organised and structured approach

Committed to diversity and inclusion within Ecolab actively supporting our Pride and E3 agendas

Open, honest and collaborate

What’s in it for you?

Salary starting from £30k - £33k. dependant on experience

Investment in your training and development

4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase

Pension and 4 x annual salary Life Assurance benefits

Opportunity to purchase company shares

A long-term career within a business that recognises the talent to progress, inclusive of global opportunities

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, geneticinformation, marital status, age, or disability.