Customer Services Supervisor

ZipRecruiter; Bristol; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in the logistics sector is looking for a Customer Service Supervisor based in Avonmouth to manage daily customer service operations. The ideal candidate will ensure customer satisfaction through efficient service and support logistics operations while requiring strong organizational skills, adaptability, and good communication abilities.

Benefits

Generous pension contribution

Life assurance cover (x4 basic salary)

25 days annual leave plus bank holidays

Flexible working policy

Ongoing training and professional development

Discounts on car leasing, holidays, and more

Qualifications

• Experience in a customer-focused administrative role.
• Proficient with Word and Excel.
• Good written and oral communication skills.

Responsibilities

• Receive and process customer orders and sales administration.
• Support haulage planning, coordinate customer collections.
• Issue customer invoices and resolve invoice queries.

Skills

Organizational skills

Attention to detail

Communication skills

Tools

Word

Excel

Job description

Job Description

About the Role

Continental Bitumen UK, part of the Colas Group, based in Avonmouth, is recruiting a Customer Service Supervisor to support the business. In this role, you will manage daily customer service operations, facilitate customer deliveries and collections. The position is based at Avonmouth docks; candidates should reside nearby or have their own transport.

Responsibilities

• Customer service: Receive and process customer orders and sales administration.
• Planning: Support haulage planning, coordinate customer collections, and manage purchases from third-party bitumen facilities.
• Invoicing: Issue customer invoices and resolve invoice queries.

You will ensure customer satisfaction and contribute to smooth logistics operations. Strong organizational skills, attention to detail, and a commitment to safety are essential. Join us to provide excellent customer support and efficient haulage planning.

Qualifications

The ideal candidate will have experience in a customer-focused administrative role, be proficient with Word and Excel, and possess good communication skills. Flexibility and adaptability are also important. The candidate should be a team player with a willingness to learn and demonstrate good written and oral communication skills.

Pay Range and Benefits

• Generous pension contribution: £29,000 - £35,000
• Life assurance cover (x4 basic salary)
• 25 days annual leave plus bank holidays (with options to buy or sell more)
• Flexible working policy
• Opportunity to study towards a fully funded professional qualification
• Ongoing training and personal/professional development
• Discounts on car leasing, holidays, cinema tickets, restaurants, and more through our employee benefits portal.

Equal Opportunity Statement

We are committed to caring for our colleagues and promoting equality. Our culture fosters fairness, transparency, and respect for all stakeholders. We value innovation, trust, and responsibility, encouraging employees to participate in sustainable infrastructure solutions.